Manager, Operations Card

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To manage the operational environment, performance requirements and relevant stakeholder expectations within the Customer Level Inbound/Outbound environment, so as to ensure implementation of the Business Unit Strategy and objectives.

Qualification

• Completed Matric
• Banking Diploma
• Banking Degree

Experience

• 5 - 7 years Experience in overseeing the day-to-day management of collections contact centre (Inbound and Outbound), credit systems, processes, and managing the employees executing an integrated Standard Bank South Africa customer debt management process, recovery strategy and operating model. Experience in managing the compliance and mandated process and procedures within a collection's environment.

Behavioral Competencies:

• Developing Strategies
• Directing People
• Empowering Individuals
• Examining Information
• Exploring Possibilities

Technical Competencies:

• Business Development
• Client Retention
• Contact Centre Customer Relationship Management
• Planning, Forecasting and Budgeting
• Risk Management