Manager, Root Cause Analysis

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To create a central capability for problem identification and root cause analysis for Personal and Business Banking, South Africa (PPB SA) in order to track, monitor, resolve and prevent reoccurrences of customer service failures.

Type of Qualification: First Degree 

Field of Study: Business Commerce



Experience Required

Affluent Clients

Personal and Private Banking

8-10 years

Experience within financial services' operations, understands distribution channels, products, processes and systems. Experience in customer complaints and the impact of regulation on customer service (e.g., FSCA, TCF, etc.). Experience in data analysis and problem identification. Able to work across multi-disciplinary teams to investigate and implement solutions.

Behavioural Competencies:

• Articulating Information
• Convincing People
• Developing Expertise
• Directing People
• Embracing Change

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Continuous Process Improvement
• Risk Identification
• Root Cause Analysis