Manager, Specialized Processing and Queries

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To manage and control the Real Estate portfolio, including variable accounting workflows, processes, and payments in line with accounting policies and best practices. Oversee query resolution for fixed and variable costs, collaborating with internal and external stakeholders. Develop and implement continuous improvement of systems and processes, ensuring compliance with operational risk requirements. Responsible for people management and fostering relationships with key stakeholders. Coordinate special projects and manage the implementation of other initiatives.

• A Degree in Finance and Accounting  or a Degree in Office Administration

Experience: 

•  People Management Skills, Conflict management / Disciplinary Management.
• Decision making and negotiating skills, Ability to lead and influence people. Ability to drive a culture of high performing teams.  Ability to communicate effectively at all levels.
• Extensive knowledge/experience in: Accounting principles and concepts \  Market best practice \  Complex problem solving.
• Knowledge/understanding of payment systems used within the Bank (SAP REFX)

Key Responsibilities:

• Mentor and coach Team members to build competency for succession. Be responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.  Create an environment in which learning and development are emphasised and valued and ensure the implementation of individual personal development plans.
• Delegates authority and responsibility effectively, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports. Develop and maintain an open communication channel with direct and indirect reports and supports staff to foster greater co-operation and teamwork. Monitor and manage the performance and development of staff within the area, including regular one-on-one feedback sessions, conducting mid-year and final performance appraisals.
• Be responsible for attending to career discussions. Ensure staff are appropriately and consistently rewarded and recognised for their achievements and outputs. Encourage the recognition and reward of performance excellence by utilising the Beyond Excellence recognition system. Ensure that disciplinary action, grievances and poor performance are addressed and aligned to the Standard Bank policies and procedures. Be responsible for transformation requirements within the team of responsibility.

Behavioural Competencies:

• Adopting Practical Approaches
• Developing Strategies
• Empowering Individuals
• Generating Ideas
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Producing Output
• Providing Insights
• Pursuing Goals
• Team Working
• Valuing Individuals

Technical Competencies:

• Automation Acumen
• Client Relationship Management
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Data Analytics & Visualization
• Operations Risk Management
• Performance Management
• Process Management
• Resource & Capacity Optimization
• Strategic Alignment & Execution