Manager Technical Business Liaison

Performance Dashboards: Support the development and implementation of performance dashboards and service reporting. Collaborate with relevant teams to ensure that these tools provide accurate and actionable insights. Performance Dashboards: Create operational and performance dashboards that provide actionable insights to stakeholders. Business Analysis: Strong business analysis skills with the ability to engage with stakeholders, understand their needs, and translate these into technical requirements. Technical Understanding: A solid understanding of data structures, reporting tools, and operational systems (e.g., ServiceNow, OSS). This includes the ability to work with technical teams to develop and implement solutions. Prototyping and Iteration: Ability to prototype and iterate analytics/reporting solutions based on business feedback. This involves working closely with stakeholders to refine and improve solutions until they meet the business needs. Performance Analytics: Experience in performance analytics, operational reporting, and process improvement. This includes the ability to analyze data, identify trends, and make recommendations for improvement. Communication: Effective communication skills with the ability to translate between business and technical domains. This includes the ability to explain complex technical concepts to non-technical stakeholders.