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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Reimagining how employees experience HR support
At Capitec, we’re building a modern, digital-first People Service experience that puts employees at the centre.
As the Manager: People Experience (Services), you’ll lead how employees interact with HR - from self-service to query resolution, proactive communication, and service innovation.
This role is about designing and delivering a seamless, responsive and trusted service experience across the employee lifecycle.
You’ll own the execution of the People Service model, including:
🔹Service Strategy & Delivery
Define and embed a scalable, employee-centric service model
Lead HelloHR, self-service platforms and employee support channels
Drive consistent service delivery through SLAs and governance
🔹 Employee Experience & Communication
Deliver proactive communication campaigns across employee lifecycle moments
Ensure clear, timely, and employee-friendly HR communication
Improve employee engagement through better service interactions
🔹 Query Management & Service Insights
Oversee high-quality, SLA-driven query resolution
Analyse trends to reduce demand and improve experience
Use insights and feedback to continuously evolve services
🔹 Digital Enablement & Automation
Drive adoption of self-service, knowledge management and AI-enabled support
Optimise HR service channels and workflows
Partner with Technology and HR to enhance system usability
🔹 Benefits & Service Operations
Oversee benefits administration (medical, retirement, risk, leave)
Manage external providers and ensure service quality
Improve integration across systems to reduce rework
🔹 Leadership & Stakeholder Management
Lead high-volume service delivery teams
Partner with HR, Payroll, Risk and Technology
Drive a culture of responsiveness, collaboration and service excellence
Experience & Expertise
Knowledge
What sets you apart
This role directly shapes how employees experience HR services every day - ensuring they receive the right support, through the right channel, at the right time.
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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