Manhattan Specialist

The client is a global leader in beauty, committed to innovation, sustainability, and delivering high-quality products to customers worldwide. Their distribution operations are critical to ensuring their products reach customers efficiently and effectively. They are seeking a proactive and experienced Mahattan Specialist to join the team in for a 6-12 month contract to support their warehouse operations, leveraging expertise in the Manhattan Warehouse Management System (WMS).

Key Responsibilities

Operational Coordination and Facilitation

• Coordinate and align activities across picking, staging, consolidation, loading, and shipping teams to ensure smooth and efficient warehouse operations.
• Monitor overall warehouse performance to identify bottlenecks or delays and take proactive actions to address them.
• Assist the picking controller in utilizing shipment progress data to unblock shipments nearing completion, ensuring timely dispatch.

Issue Identification and Resolution

• Investigate and analyze reasons for shipment deselection, allocating issues to relevant teams for resolution.
• Identify and resolve Material Handling Equipment (MHE) journal failures to maintain operational continuity.
• Follow up with teams to ensure timely and effective resolution of identified issues.
• Liaise with transport teams to ensure accurate and timely appointment creation for shipments.

Trend Analysis and Process Improvement

• Maintain a detailed log of operational issues to identify recurring patterns or trends.
• Conduct root cause analysis on issues identified in trend reports to develop actionable solutions.
• Propose and implement process improvements to enhance efficiency and reduce recurring issues.

System Expertise

• Utilize the Manhattan WMS to monitor and manage warehouse operations effectively.
• Provide insights and recommendations based on system data to optimize workflows and improve performance metrics.

Key Requirements

Essential Skills and Experience

• Manhattan WMS Expertise: Proven experience working with the Manhattan Warehouse Management System, with the ability to leverage its features for operational monitoring and issue resolution.
• Solution-Oriented Mindset: Strong problem-solving skills with a proactive approach to identifying and addressing operational challenges.
• Warehouse Operations Knowledge: In-depth understanding of warehouse processes, including picking, staging, consolidation, loading, and shipping.
• Analytical Skills: Experience in trend analysis, root cause investigation, and developing actionable insights to improve processes.
• Coordination and Communication: Excellent interpersonal and communication skills to align cross-functional teams and follow up on issue resolution.
• Proactivity: Demonstrated ability to anticipate issues and take initiative to implement solutions without requiring constant supervision.

Qualifications

• Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred but not mandatory).
• Minimum of 3-5 years of experience in warehouse operations, with at least 2 years working directly with the Manhattan WMS.
• Certification or training in Manhattan WMS or related warehouse management systems is highly desirable.

Personal Attributes

• Proactive and Self-Motivated: Takes initiative to identify and resolve issues before they escalate.
• Detail-Oriented: Meticulous in maintaining logs, analyzing trends, and ensuring accuracy in operations.
• Collaborative: Works effectively with cross-functional teams to achieve shared goals.
• Adaptable: Thrives in a fast-paced environment and can manage multiple priorities during a temporary assignment.