Medical Receptionist (Rondebosch)

Purpose

To manage front desk operations and provide administrative support, ensuring efficient patient service and smooth day-to-day running of the practice. Non Clinical

Key Responsibilities

• Answer calls, emails, and patient queries
• Schedule and manage appointments
• Send patient reminders
• Handle billing, payments, and daily financial records
• Check medical aid benefits and manage claims (PPS, MPS)
• Maintain patient records, filing, and archiving
• Prepare referral letters and patient documents
• Assist with pre- and post-operative communication
• Manage practice diary and support the doctor’s schedule
• Coordinate outreach trips and appointment lists
• Perform general admin and reception duties
• Maintain cleanliness of reception and common areas
• Assist with basic clinical testing when required

Requirements

• Grade 12 (Matric)
• 2–3 years’ experience in a medical practice (preferred)
• Strong admin, communication, and organisational skills
• Computer literate (MS Office & medical systems)
• Professional, well-presented, and patient-focused

Key Attributes

• Attention to detail
• Ability to multitask under pressure
• Friendly, empathetic, and professional
• Strong problem-solving skills