Medical Service Provider Network Agent

Key Responsible Areas
- Recruit doctors in unrepresented areas
- Assist with member and provider queries
- Perform administrative duties Tasks
Recruit doctors in unrepresented areas
- Process GP nominations
- Contact and recruit doctors that is not on our Network
Assist with member and provider queries
- Attend to all incoming provider network calls
- Confirm member benefits
- Resolve radiology and pathology queries
- Deal with queries via electronic channels (OTRS,Live Chat,Email)
Perform administrative duties
- Update and maintain providers information/ details on CRM
- Update network list weekly
- Maintain GP records
- Conduct and submit periodic reports Essential Qualifications
- Matric or equivalent Essential Experience
- Minimum 2 years call/ contact centre/ customer care Desirable Experience
- Medical / insurance background experience
- Claims administration experience/ Primary Health-care administration Other requirements
- Afrikaans advantageous Knowledge and Skills
- Problem solving skills
- Excellent verbal and written communication skills
- Computer literacy: MS word, Excel and Outlook
- Excellent interpersonal skills
- Excellent organizational skills Attributes
- Enthusiastic
- Innovative
- Energetic
- Customer orientated
- Results -orientated
- Ability to work in a team or individually
- Honest, Hardworking and Humble Maintain GP provider network data on CRM and retain GP services