Merchant Solutions Manager: National Sales

Primary Purpose

Manage and control the overall Bidvest group, customer, vendor and partner sales & relationship function within the Acquiring/Merchant Services business unit. This all-in accordance with applicable legislation and internal policies and procedures.

The objective is to provide the targeted customer base with product solutions in terms of holistic Acquiring Merchant product and methods and partners/vendors with mutual beneficial arrangements, in order to increase the company bottom-line profit. Further to manage a team of sales specialists and admin support to pro-actively deliver on set sales targets and to ensure the related product and operational risks are controlled and maintained.

Minimum Requirements

Qualifications

• Degree and/or Diploma in a Business-related field

• RE5 will be an advantage

Experience

• 5 - 8 years' experience in the payments and/or banking industry, preferably with acquiring, card and/or merchant experience
• Payments knowledge both within the issuing and acquiring environments
• Customer focused understanding the sales dynamics and targets
  
• Knowledge of Visa & Master Card settlement & payment processes

Financial Management

• Implement the agreed strategy and business plan to the Bidvest Bank, medium to large corporate company sector in the Acquiring Merchant Services space.
• Develop and manage budgets and forecasts for the sales & relationship function, based on strategic requirements
• Manage and control costs and income in-line with departmental and bank budget expectations
• Ensure the function achieves the sales target through strategically selling and cross selling merchant acquiring solutions, in-line with the strategy approach and business plan
• Pro-actively ‘cold call’ and identify ‘new’ clients for Bidvest Merchant Services, in order to meet set monthly and annual revenue targets
• Ensure the correct solution is presented to clients
• Structure deals/transactions
• Recommend acquiring solutions to meet customer needs & requirements

Stakeholder Management

• Interpret business/customer requirements and address customer queries and challenges to provide timeous solutions.
• Grow and manage the existing customer base through performing a needs analysis of customer current product usage and finding opportunities to offer diversified products, upselling and cross selling different options that add value to the client
• Correctly anticipate and interpret customers’ business requirements to provide relevant and timeous solutions (research the client’s business, in order to be prepared and add value to the solutions provided)
• Take-on the role as the primary point of contact for the client, ensuring excellent service levels and quality to customers to ensure the retention of the client and a long-term working relationship
• Continuous face-to-face and telephonic interaction with clients, in order to pre-empt, review and proactively address their needs
• Drive new business through utilizing avenues through team networks with other Bidvest companies and strategic dealerships
  

Operational Excellence

• Ensure on-going strategic initiatives are evaluated, interpreted and implemented in maintenance of an effectiveness of the sales & relationship function within Merchant Services
• Ensure all statutory and business reporting are executed on within predetermined deadlines (monthly, quarterly and/or annually), in-line with all the relevant regulations and the Bank’s internal policies and procedures
• Challenge operations and maintenance department to challenge rates

People Leadership

• Monitoring and managing the deliverables, output and performance of subordinates within the sales teams
• Develop talent by facilitating cross training, developing, coaching, mentoring & growing individuals & teams within the acquiring environment
• Encourages career advancement
• Follow-up on disciplinary procedures and any other matters relating to subordinate behaviour and activities
• Ensure effective training & development practices exist in the BU and that continuous learning is fostered
• Mentor staff by going with them to clients, assisting them with solutions and closing deals
• Accountable for providing an environment in which employees can apply what they have learned
• Support & reinforce the application of newly acquired skills
• Reward the application of newly acquired skills & knowledge
• Foster a climate of continuous learning
• Ensure training is a part of employees' daily routine & encourages them to tap into the knowledge of their colleagues & to set performance improvement goals
• Manage day-to-day staffing requirements, issues and performance

This position is advertised in line with our commitment to Employment Equity.