Moodle Support Consultant (On-Site)

This role suits someone with strong attention to detail, clear communication skills, and a customer-service mindset. You’ll work closely with publishing, technical, and client teams to ensure seamless operations across multiple Moodle instances.

Support

• Provide Tier 1 and Tier 2 Moodle support via email, ticketing, and client calls
  

• Resolve common queries around user access, enrolments, course activities, and permissions
  

• Support instructors with quizzes, forums, gradebook setup, SCORM, and H5P
  

• Monitor support tickets and ensure timely, accurate responses
  

• Triage support issues and escalate where needed
  

Site Management

• Create and manage courses, enrolment methods, and course categories
  

• Configure user roles, group settings, notifications, and enrolment keys
  

• Conduct functional testing for Moodle upgrades and plugin releases
  

• Maintain SOPs and user documentation for each client site
  

• Document known issues, changes, and feature usage
  

Client Coordination

• Act as the operational contact for functional support requests
  

• Schedule upgrade testing, sandbox access, and configuration reviews
  

• Deliver training sessions for new instructors and administrators
  

• Maintain training records, guides, and follow-up actions
  

• Collaborate with internal teams to support client workflows
  

Process Support

• Maintain support records, resolution logs, and common issue patterns
  

• Contribute to usage tracking, performance reports, and service metrics
  

• Assist with preparing quotes or notices for changes or renewals
  

• Suggest improvements to platform processes and support flows
  

Requirements

Minimum Requirements

• 1 to 3 years’ experience in a Moodle support, LMS admin, or educational tech role
  

• Practical experience supporting Moodle activities and configuration
  

• Strong written and spoken communication skills
  

• Comfortable working with ticketing systems and structured processes
  

• Familiar with course and user management inside Moodle
  

Advantageous

• Experience with HTML in Moodle or basic theme configuration
  

• Exposure to Salesforce, Office365, or other platforms
  

• Previous client-facing or training delivery experience
  

Benefits

Application Instructions

Please submit your CV and a short motivation letter detailing your experience with Moodle support. Please included the names, email addresses and telephone details of three referees we may contact.

Only shortlisted candidates will be contacted.

Other important information:

• All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process.
  
• Applications will only be considered after the closing date or if they comply with at least the minimum requirements.
  
• Ms Hannah Boast [email protected], for application-related enquiries.
  
• AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups.
  
• All candidates who comply with the requirements for appointment are invited to apply. 
  
• All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable).
  
• AOSIS reserves the right not to fill the advertised positions.
  
• Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit.