Moodle Support Specialist (On-Site)

Are you a practical problem solver who enjoys helping others navigate digital platforms? Do you have hands-on experience with Moodle and a knack for client support? We’re hiring a Moodle Support Specialist to join our growing eLearning team at AOSIS.

You'll provide day-to-day support for our accredited digital CPD platform, guide instructors through Moodle configuration, test new features, and ensure our training and documentation remain up to date.

This role is ideal for someone who enjoys structured support work, is confident working with educators, and thrives in client-facing environments. You’ll work closely with our technical specialist, publishing teams, and healthcare clients to keep learning environments running smoothly.

This role is for you if you…

Key Responsibilities

User & support coordination

• Respond to instructor and admin queries via ticketing system and email
  

• Help troubleshoot enrolment issues, permissions, and course activities (quizzes, forums, SCORM, H5P)
  

• Assist with gradebook setup, course duplication, and group settings
  

• Triage and log client issues for escalation when needed
  

• Maintain user-facing help materials and FAQs
  

Functional Moodle support

• Support course and user setup workflows (including backups and restores)
  

• Test plugin updates and Moodle version releases
  

• Document functional site configurations per client
  

• Track patterns in support tickets and recommend improvements
  

Client training & onboarding

• Assist with onboarding new instructors and clients
  

• Join calls or training sessions as co-facilitator
  

• Share follow-up materials and record attendance
  

• Help prepare training resources and update guides
  

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Requirements

Minimum requirements

• National Diploma or Bachelor’s in IT, Education, Instructional Design, or a related field
  

• 1+ year of Moodle experience (admin, teaching assistant, IT helpdesk, or instructional support)
  

• Comfortable with digital tools like Google Docs, Excel, and ticketing systems
  

• Clear, professional communication skills (written and spoken)
  

Nice-to-have experience (Not required—training provided)

• Moodle Educator Certificate (MEC) or Moodle Academy coursework
  

• Familiarity with SCORM, H5P, Zoom/Teams integrations, or accessibility standards
  

• Experience delivering or supporting online training
  

• Knowledge of POPIA, GDPR, or WCAG 2.1
  

Work style and traits

• Reliable – Delivers consistently and meets deadlines
  

• Structured – Enjoys following and improving processes
  

• Calm – Communicates clearly under pressure
  

• Proactive – Follows up and flags recurring issues
  

• Collaborative – Works well with both technical and non-technical teams
  

Benefits

Application Instructions

Please submit the following to:

• Your CV
  

• A short motivation letter (200–300 words) explaining your interest and Moodle experience
  

• Contact details for 2 referees (if you don’t have 3, that’s fine)
  

Other important information:

• All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process.
  
• Applications will only be considered after the closing date or if they comply with at least the minimum requirements.
  
• Ms Hannah Boast [email protected], for application-related enquiries.
  
• AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups.
  
• All candidates who comply with the requirements for appointment are invited to apply. 
  
• All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable).
  
• AOSIS reserves the right not to fill the advertised positions.
  
• Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit.