Network Enablement Support Specialist

Key Responsibilities

• Provide
  hands-on technical support to franchisors and branches to enhance program
  delivery and operational effectiveness.
  
• Co-develop
  and disseminate Standard Operating Procedures (SOPs), guidance on program
  models, and resources to ensure consistency and quality across the
  network.
  
• Collaborate
  with the Value Chain Lead to monitor program implementation against
  quality benchmarks, escalating concerns as needed.
  
• Conduct
  field visits to support capacity building and ensure alignment with
  program goals and policies
  

• Act as a
  central point of contact between the network and the Hub, ensuring
  streamlined communication and addressing operational challenges.
  
• Facilitate
  the flow of information, data, and resources between franchisors,
  branches, and the Hub to optimize service delivery.
  
• Support
  the onboarding and ongoing training of franchisors and branch staff to
  ensure understanding and execution of SmartStart processes and systems.
  

Platform
Enablement and Quality Assurance

• Assist in the integration of digital tools
  and platform solutions to improve network efficiency and program
  monitoring.
  
• Oversee the implementation of the Franchisor
  Quality Assurance process across the network, identifying gaps and
  recommending improvements.
  
• Collaborate with the IT and Data teams to
  ensure network partners can access and interpret performance dashboards,
  enabling data-driven decision-making.
  

Stakeholder Engagement and Relationship Management

• Provide practical guidance on
  employee relations cases—like misconduct, underperformance, or grievances.
  
• Help managers follow the right
  steps and document issues carefully.
  Encourage early, values-based
  resolution while ensuring fairness and compliance.
  
• Keep records well-organized and
  ready for audit where needed.
  

Capacity Building and Training

• Design and deliver training programs for
  franchisors and branches on program implementation, quality assurance, and
  operational processes.
  
• Identify capacity gaps within the network
  and propose tailored support to address them.
  
• Foster a
  culture of continuous learning and improvement across the network
  
  

Monitoring, Reporting, and Continuous Improvement

• Work with the Monitoring, Evaluation, and
  Learning (MERL) team to track progress, measure impact, and identify
  opportunities for improvement within the network.
  
• Support network partners in preparing and
  submitting performance reports, ensuring data accuracy and compliance with
  SmartStart standards.
  
• Regularly review network performance metrics
  to identify trends, challenges, and opportunities for innovation and
  growth.
  

Requirements

Qualifications
and Experience

• Experience in the Early Childhood Development
  (ECD) sector or education
  
• Bachelor’s degree in Social Sciences, Education,
  Business Administration, or a related field. Master’s degree preferred.
  
• At least 5-7 years of experience in program
  implementation, operational management, or technical support, preferably
  in the NGO or social enterprise sector.
  
• Excellent training, coaching, and mentoring
  skills, with a proven ability to work with diverse teams.