Network Engineer

About Reflex

Reflex Solutions, founded in 2000 in South Africa, is a leader in providing seamless Information and Communication Technology (ICT) solutions. With a focus on building and managing the technological backbone that powers businesses, Reflex Solutions offers high-value, end-to-end ICT solutions that are critical for the development and growth of companies. The company boasts vast in-house experience in networking and IP telephony and controls its service levels and pricing by owning its core fibre network and Tier III data centre.

About the role
We are looking for a Network Engineer with strong GPON/FTTH experience to join our Carrier Solutions team.
This role is responsible for providing technical support, troubleshooting fibre and carrier-grade network services, performing network implementations and upgrades, and ensuring high service availability for enterprise and retail customers.
The ideal candidate is technically strong, customer-focused, and comfortable working in a fast-paced network operations environment, including after-hours support.

Key duties and responsibilities:

Network Operations

• Provide timely and effective technical support via phone, email, and ticketing systems.
  


• Act as a technical escalation point for complex fibre and carrier network issues.

Network Troubleshooting & Issue Resolution

• Diagnose and troubleshoot network-related problems, including but not limited to MPLS, DWDM, and GPON


• networks, ensuring prompt resolution to minimize downtime and service disruptions.
  

Network Monitoring

• Monitor network performance and proactively identify potential issues or anomalies, taking appropriate actions


• to prevent service degradation.
  

Escalation Management

• Escalate complex technical issues to senior engineers or relevant internal teams as necessary, ensuring timely


• resolution and effective communication with customers.
  

Documentation

• Maintain accurate records of customer interactions, technical issues, and resolutions, contributing to knowledge base and documentation for future reference.
  

Collaboration

• Collaborate with cross-functional teams including network operations, engineering, and product management to address customer needs and improve service quality.

Training

• Provide training and technical guidance to junior support staff or customers, ensuring knowledge transfer and skill development.
  


• Take on vendor certifications according to the business requirements

Continuous Improvement

• Stay updated with emerging technologies and industry trends related to telecommunications networking, actively participating in skill enhancement and process improvement initiatives.
  

Education, Experience and Skills:

• National Senior Certificate 
  


• Relevant networking certifications required:
  
  
  
  
  • CCNP, HCIP, JNCIP
    
  
  
  • National Diploma or bachelor’s degree in engineering
  
  
  • ITIL Foundation: Certification in IT service management, covering processes and best practices, including those related to network infrastructure management.
  
  
  
  


• Minimum of 5 years of experience in Telecommunications networking, with a focus on MPLS, DWDM, and/or GPON networks.


• Experience with network monitoring and management systems.
  


• Hands-on experience with MPLS or DWDM equipment from leading vendors.
  


• Hands-on experience with GPON networks, including OLT/ONT configuration and management.
  


• Experience in a customer-facing technical support role.
  


• Strong understanding of network protocols, routing, and switching technologies.
  


• Proficiency in network troubleshooting methodologies and tools.
  


• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers


• and internal teams.
  


• Strong problem-solving skills and attention to detail.
  


• Ability to work well under pressure and meet tight deadlines.
  


• Ability to work independently as well as in a team and prioritize tasks in a fast-paced environment.


• A Valid code EB or equivalent driver’s license and 100% reliable transport
  


• Required to work afterhours and standby.

Key Results

• Network availability -Maintain agreed network availability
  


• Ticket management - Maintain agreed SLA
  


• Network Operations - Troubleshooting and Network changes
  


• Training - Vendor certifications