Network Engineer - Tier 3

Applications are invited for the Network Engineer - Tier 3 position to be based in Stellenbosch.

PURPOSE OF THE ROLE:

Network Engineers deal with both hardware and software. On the hardware side of things, they perform hands-on installation and maintenance tasks on network components such as routers, switches and cables on the core networks.

Network Engineers monitor and optimise core network activity. They constantly maintain and improve network security by setting up firewalls, and they’re also responsible for troubleshooting problems as and when they arise.

Key Performance Areas would include, but are not limited to:

• Escalation to Network Engineers Tier 4 as required.
• Responsible to monitor and troubleshoot all systems and/or escalate to the relevant departments as required.
• Keep network related documentation up to date.
• Assist Tier 4 Engineers during emergencies or outages.
• Implementation of approved change plans.
• Attend to technical escalation from Helpdesk Agent - Tier 2.
• Incident management & communication to relevant departments.
• Program network equipment according to standards RFC’s.
• Maintain and support:
  • OSPF Routing Intermediate +
  • Mikrotik Routers Intermediate +
  • L2 Switching Intermediate +
  • Networking Intermediate +
• Router setup, installation and management.
• IP setup, planning and management.
• Firewall setup, planning and management.
• Maintanence of core functionality of VAS products and systems.
• Reporting monthly/weekly on network backhaul capacity.
• Tier 3 Engineer directly supports VIP and offnet clients.
• Assist RF & access network with site planning and development.
• Any adhoc duty as per the operational requirement of the business.
• Operate standard working hours with potential adhoc afterhours availability as per operational requirements.

The successful candidate must have the following experience/skills:

• 3 Years network experience.
• Working knowledge in BGP, OSPF, MPLS, Routing, Switching and Mikrotik Hardware.
• Experience with TCP/IP, DNS, DHCP, routers, IP routing, and switches.
• Ability to work independently and under pressure.
• Good customer service skills.
• Good communication and reporting skills.
• Good problem solving & analytic skills.
• Good time management skills.
• Good admin skills.
• Ability to function in a team.
• Juniper knowledge is advantageous.

Education Requirements:

• Minimum MTCNA Certification.
• MTCRE Certification recommended.
• N+ is advantageous.
• A+ is advantageous.
• Other diplomas in the relevant field is advantageous.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.