Network Engineer (Voice Network Engineer) - Fixed Term Contract

Position Reports to:    Manager: Network Engineering        

Division:                        Technology Modernisation & Development

Location:                       Head Office Pretoria

Advert Closing Date:  17 June 2026

About the Position

SARS is looking for a Technical Support person that will be providing IP Telephony support to the Contact Centres. This candidate needs to have basic WAN/LAN experience in troubleshooting problems within the network. The ideal Candidate should have a very good understanding of Voice, Video and Data communications.

Job Purpose

To provide the technical skills to support the optimal management and operation of all Data and Voice communication related infrastructure in the production environment as well as providing infrastructure-facing support processes to facilitate delivery of ICT Services through a Service Management System for managing of tickets for IT service requests and IT service outages as recorded or logged via all service channels.

Education and Experience

Minimum Qualification & Experience Required

Relevant National Diploma / Advanced Certificate (NQF 6) AND 2-3 years' experience in IT Production Telephony Environment, of which 1-2 years is at knowledge worker level

OR

Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), AND additional requirements specified in Min Functional requirements, where applicable.

ALTERNATIVE #

Senior Certificate (NQF 4) AND 5 years IT Production Telephony Environment experience, of which 1-2 years is at knowledge worker level.

Minimum Functional Requirement

Need to be familiar with:

• 2-3 years’ practical experience in IT Production Telephony Environment, with 1-2 years IP routing and switching experience.


• Proficient in the following technologies: Technical Knowledge of Routers, Wi-Fi Access Points, Switches; LAN Cabling, Voice Gateways, Protocols, Network Management Systems and SIP Technology.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.


• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.


• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.


• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.


• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.


• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.


• Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.


• To be responsible for managing the co-ordination, configuration, installation, and management of single network types (WAN, LAN, wireless, satellite, telephony, internetworking) and related client services within the network enterprise.


• Makes recommendations in the areas of throughput analysis, problem solving, and infrastructure planning.


• Ensures that there is a stable performance environment for the network communication infrastructure.


• To be involvement in incident management activities daily.


• To be involvement in problem Management to identify root cause analysis.


• To execute network troubleshooting to resolve technical problems.


• Conduct advanced network monitoring.


• Participate in change management interventions, where required.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural Competencies

• Accountability


• Analytical Thinking  


• Attention to Detail 


• Adaptability


• Building Sustainability 


• Commitment to Continuous Learning 


• Conceptual Ability 


• Fairness and Transparency


• Honesty and Integrity


• Organisational Awareness 


• Problem Solving and Analysis 


• Respect


• Trust

Technical Competencies

• Computer Literacy 


• Functional Policies and Procedures 


• IT Knowledge


• IT Systems


• Reporting


• Stress Management 


• Technical Expertise


• System Thinking


• SARS Systems Products 


• Telecommunications (Data and Voice) Network 


• Verbal Communication

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.