Networks Manager

Herotel is seeking a highly skilled and results driven Networks Manager in the Eastern Cape / Eastern Region (East London, Gqberha, Queenstown etc).
The position will report to the Head of Technology.

Overview:
The Network Manager is responsible for leading and managing all Infrastructure and Field Services teams in the Region to ensure network uptime and quality. The onboarding and management of Contractors to execute Infrastructure and Field Services activities might also be applicable. The Network Manager is responsible for implementing tactics aligned to Herotel’s strategic goals.

The Key Responsibilities of the role will include but not be limited to:

• Infrastructure – be the custodian of all physical infrastructure in the region to ensure the network is always available, provides quality experience to customers and is built and maintained to standard.
• Infrastructure Contractor management – onboarding, managing and QA of all contractors providing technical services. Ensuring that contractors are focused and motivated to achieve Herotel Goals.
• Field Services – executing all customer premises activities timely and to standard. Be the custodian of every customer’s connection and internal network in your region.
• Specialists – support, train, implement and maintain National Standards and Best Practices.

Functional Strategic/Tactical planning:

• Develop a clear tactical plan to execute the National Strategy and Goals in your Region, ensuring that it also aligns with other departments, regions, and functions.
• Analyse functional data to identify trends and opportunities for continuous improvement in customer satisfaction.
• Ensure local network technical teams (contractors where applicable) are aligned to creating value for customers and are focused on improving overall value creation flow.
• Ensure teams are focused, skilled and enabled to identify root problems and constraints, and to solve these.
• Produce functional reporting.

Network Management

• Ensure that Field Operation Managers (FOM) (contractors where applicable) and Specialists develop operational plans in accordance with the tactical plan.
  
• Manage and allocate resources effectively to meet customer service demands and ensure optimal performance. 
  
• Ensure that FOM’s (contractors where applicable) lead operational teams into action to execute plans by establishing daily, weekly, and monthly routines as well as running projects and ad-hoc activities. 
  
• Establish KPI’s for every role to ensure speed, cost, quality and risk performance is measured and improved. 
  
• Facilitate effective and ongoing cross-functional alignment and flow improvement by co-facilitating the local Area L2 MOS collaboration with other functions in the local value chain.
  
• Develop and maintain positive relationships.

Leadership

• Lead and coach the functional management team to apply and implement the management principles, lead and manage their teams, and build a healthy culture in the business.
• Align every aspect of the networks team with the business goals.

Key Outputs:

• In collaboration with the Commercial Manager:
  Ensure the results of the region are in line with the goals set for the region.
  Be able to identify the results above per sub area.
  Identify deviations in results, determine the root cause for this, and resolve accordingly.
  Improve flow in every sub-area.
  Ensure all staff in the region are fully engaged.
  Enable teams to solve their own problems.
  Provide teams with the needed resources as well as policies, standards and best practices to they can deliver first time right and on time activities as well a zero reworks.

Work Experience and Competencies Required:

• 5 years in a Managerial role
• 7 years in a high growth network infrastructure environment
• Relevant experience in the Telecommunications industry is required.

Skills and Competencies:

• Proven competency in strategic and tactical thinking, including the ability to analyse complex situations, identify and prioritize goals, and develop effective plans to achieve them.
• Proven competency in applying networking and infrastructure best practices.
• Ability to effectively communicate (verbal and written) and implement plans.
• Highly skilled in applying sales, marketing and social media best practices.
• Results orientation and drive.
• Analytical thinking and problem solving.
• Decision making and sound judgment.
• Resilient, adaptable, and self-aware.
• Leadership and People Management (plan, organize, lead and control).

Qualifications:

• Grade 12
• Bachelor’s Degree or qualification in Computer Science, Network Engineering or relevant field is preferred.
• Management training is required, and network infrastructure qualification or training would be beneficial.

If you fit the above criteria and would like to join our team, please submit your resume with contactable references.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the rol