New Job Opening: Collections Strategy Analyst in Amatole, EC at Geotech Llc in East London, South Africa

Job Description - New Job Opening: Collections Strategy Analyst in Amatole, EC

Job Description

Job Title:

Collections Strategy Analyst

Job Purpose:

Our client is seeking a Collection Strategy Analyst to support the optimisation of collections performance through data-driven analysis, strategy development, testing, and execution. The successful candidate will analyse portfolio performance, implement and monitor collection strategies, and drive continuous improvements to maximise after-cost collections while improving operational efficiency and customer outcomes.

Responsibilities & Skills:

Extract, manipulate, and analyse portfolio and collections data using SQL and Excel.

Identify trends, patterns, and performance gaps across customer segments, channels, and campaigns.

Translate data findings into clear insights and actionable recommendations.

Conduct deep-dive analysis on underperforming areas to identify root causes and improvement opportunities.

Support the implementation of collection strategies across various operational channels, including Call Centre, Digital, and EDC.

Assist with the design and execution of A/B testing to evaluate strategy effectiveness.

Track, measure, and report on test outcomes, providing recommendations for further improvements.

Drive the execution of approved strategy changes and enhancements.

Monitor key collections performance metrics, including RPC, PTP, conversion rates, and yield.

Track strategy and campaign performance against expected outcomes.

Identify risks, opportunities, and areas requiring intervention.

Provide ongoing insights to improve operational effectiveness.

Develop and maintain regular performance reports on a daily, weekly, and monthly basis.

Build dashboards and performance views to support data-driven decision-making.

Present findings and recommendations clearly to relevant stakeholders.

Identify opportunities to improve strategy execution, data processes, and reporting efficiency.

Support the optimisation of operational processes through data-driven insights.

Contribute to the development of scalable and repeatable analytical approaches.

Work closely with Data Scientists, Collections Operations, Call Centre, Digital teams, and other stakeholders.

Ensure alignment between analytical insights and operational execution.

Engage with stakeholders to understand business requirements and translate them into analytical outputs.

Analyse customer behaviour and payment patterns to inform targeting and treatment strategies.

Support customer segmentation and account prioritisation based on risk and value.

Qualifications and Experience:

Bachelor’s degree in Finance, Economics, Business Administration, Statistics, or a related field.

2–5 years’ experience in data analysis, collections, or financial services.

Strong working knowledge of:
- SQL (essential).
- Advanced Excel skills.
- Power BI or other reporting tools (advantageous).

Exposure to collections, credit risk, or financial services environments (preferred).

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New Job Opening: Collections Strategy Analyst in Amatole, EC

Job Description - New Job Opening: Collections Strategy Analyst in Amatole, EC

Job Description

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