New Job Opening: Support Agent in City of Tshwane Metropolitan Municipality, GP

Company : Geotech Llc

Job Type : Full Time

South Africa

Job Description - New Job Opening: Support Agent in City of Tshwane Metropolitan Municipality, GP

Job Description

Job Title:

Support Agent

Responsibilities:

Assist clients with all support queries and provide timely resolutions.

Escalate unresolved queries where necessary.

Log and maintain calls, CRM records, and resolutions.

Follow up on service requests via phone and email.

Provide product and system feedback to the Operations and Support Centre Manager.

Provide feedback on clients requiring additional training.

Liaise with the Administration Department regarding stock replacements.

Follow up on incidents and ensure completion of incidents and call-quality requirement

Qualifications:

NQF Level 4 / Matric or equivalent.

Fluent in English and at least one other official language.

Computer literate, with basic working knowledge of Microsoft Office.

Ability to work rotating shifts.

Valid driver’s licence and access to a reliable vehicle.

Original job New Job Opening: Support Agent in City of Tshwane Metropolitan Municipality, GP posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Geotech Llc

We strive to be the recruitment partner of choice for our clients candidates and team, in South Africa, across the African continent, and globally.

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New Job Opening: Support Agent in City of Tshwane Metropolitan Municipality, GP

Job Description - New Job Opening: Support Agent in City of Tshwane Metropolitan Municipality, GP

Job Description

About the Company

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