Night Shift HRBP

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

An exciting opportunity for a Night Shift HRBP has become available within our human resources team. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. The position is an exciting and challenging opportunity that will require the successful candidates to contribute significantly to enabling the diverse campaigns’ people objectives & growth plans.

Kindly note that this will be a Night Shift / Graveyard Shift position.

KEY RESPONSIBILITIES WILL INCLUDE:

1.    Recruitment

• Partnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions)

2.    Employee Induction & On-boarding

• Induction and On-boarding of all new hires

3.    Employee Engagement

• Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale
• Partnering with Operations to:
  • Implement & maintain the Company’s People Strategy
  • Enable and drive reward and recognition
  • Implement surveys, communicate results, draft, implement and track action plans

4.    Talent Management

• Partnering with Operations to ensure that:
  • Job profiles and KPIs are in place, easily accessible and maintained/updated for all positions
  • Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
  • Personal Development Plans are in place for each team member
  • Probation is effectively managed with all new starters
• Providing feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectively

5.    Retention Management

• Partnering with Operations to:
  • Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues
  • Identifying and addressing barriers to retention  
• Conducing exit interviews and post-exit follow-ups and reporting on trends

6.    IR, ER, Discipline Management

• Partnering with Operations to effectively:
  • Facilitate the resolution of conflict.
  • Manage and resolve misconduct, poor performance, incapacity and incompatibility cases 
  • Manage and reduce absenteeism
  • CCMA case management and representing the company at the CCMA
  • Facilitating effective S189A redeployment of employees (when applicable)

7.    HR Administration, Analytics and Reporting

• Compiling, maintaining and analysing HR analytics in order to optimize decision-making
• Facilitating efficient, timeous and accurate HR & IR administration & documentation
• Compiling reports & decks for internal MBR/QBRs & external Business Reviews with clients

QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED

• Relevant tertiary qualification
• Minimum of 3 years' HR generalist experience
• Preference will be given to candidates with BPO/call center experience
• Experience in and a sound understanding of best practices in the following categories:
  • Employee Relations & IR
  • Performance Management
  • Leadership Coaching
  • HR Analytics & Reporting
  • Job Analysis
  • Recruitment & selection for bulk, as well as leadership positions (including exposure to competency-based selection tools)
  • Organisational Development
  • Talent Management
  • Employee Engagement
• A solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) 
• A sound working knowledge of all SA labour legislation 
• Sound business acumen

The ability to:

• to work in a night shift environment & hours
• work in close partnership with relevant business partners and COEs giving professional and expert advice on HR & IR best practices
• demonstrate sound decision-making and problem-solving abilities, together with good judgment
• inspire confidence and positively influence others
• be flexible, function under pressure and maintain a positive attitude in all circumstances
• manage confidential information with utmost discretion
• implement change management initiatives effectively and efficiently  
• work to deadlines and have lots of drive to effectively deal with numerous and complex issues and priorities; sound time management skills are therefore also very important.
• be innovative and show initiative
• be accurate and pay excellent attention to detail
• communicate effectively at all levels both within, as well as outside the company 
• deliver results with a strong “sense of urgency” 
• manage and lead others