Officer, Customer Liaison (Level 1)

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Minimum Qualification: 

• NQF Level 5

Experience Required:

• Client Coverage
• Personal and Private Banking
• 1-2 years branch banking and administrative experience 
• Exposure to enquiries and query management.

Behavioural Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)