Online Merchant | Sports

An exciting opportunity has become available within Sports for a dynamic and commercially driven Online Merchant. The successful candidate will play a key role in driving the brand’s online trading performance, customer experience, and product execution across digital platforms. This role requires a highly organised individual with strong analytical, planning, and collaboration skills, as well as the ability to thrive in a fast-paced retail environment while contributing to the continued growth of the Sports brands within TFG.

• Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
• Liaises with relevant internal parties to ensure product content requirements and deadlines are met
• Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, images & websites taxonomy)
• Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)
• Liaises with the Omni photo studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
• Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
• Coordinates with OTM to research & recommendations on more innovative ways of operating
• Proposes practical solutions to challenges faced within projects
• Effectively co-ordinates and executes the roll-out of all relevant campaigns and promotions (including product catalogue updates such as widgets & taxonomy changes as well as collections)
• Assists in identifying content & campaign opportunities to move additional stock, offer promotions or assortments are improved and enhanced for the online customer
• Maintains high levels of internal service
• Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
• Ensures customer service tickets are actively managed and resolved timeously
• Continuously seeks ways of improving levels of service
• Ensures the brand image / identity is maintained during all interactions with internal & external customers
• Offers alternate solutions to challenges faced when assisting customer services teams
• Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
• Co-ordinates with stores to ensure seamless fulfilment of online orders, exchanges and refunds

• Business degree or related diploma
• 2-3 years working experience in similar role with at least 1 year in eCommerce retail
• High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
• Computer literacy and some experience of website CMS, POS and planning systems

Skills: 

• Comfortable with the use of and ability to learn new digital technologies
• Ability to understand web analytics, tracking and reporting
• Strong potential for business acumen and merchant thinking
• Good organizational and interpersonal skills
• Excellent communication and negotiation skills
• Desire to develop a career in omni-channel retail or ecommerce

Behaviours: 

• Business Insight - applies market and business insights in order to drive organisational objectives
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Balances Stakeholders - effectively considers the diverse needs of various stakeholders
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives
• Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.