Onsite IT Support Technician

Red Ember is recruiting an Onsite IT Support Technician on behalf of our client based in Sandton to join their team.The ideal candidate will require strong
technical capabilities, excellent communication skills, and the ability to
represent our company professionally.

Provide daily onsite support to end users. Troubleshoot and
resolve hardware, software, and network issues. Maintain and support Windows
desktops and related infrastructure. Assist with user account administration
through Active Directory. Support email systems and ensure mail flow
functionality. Communicate effectively with both technical and non‑technical
users. Ensure professional conduct when dealing with the client’s staff and
environment. Maintain clients environment and uptime.

Requirements

• 3–5 years of hands -on IT support experience, specifically within
  Microsoft -based environments.
  
• Proven experience providing end‑user
  desktop support for a network of approximately 50 users.
  
• Strong understanding of the Microsoft ecosystem, including:
  
• Windows Server
  
• Windows 11 desktops
  
• Active Directory (user management, group policies, permissions)
  
• Windows File Server environments
  
• Level 1 desktop support experience, including troubleshooting
  and resolving OS, application, and hardware issues.
  
• Solid desktop hardware knowledge. Experience supporting
  Microsoft Exchange and Microsoft 365 email environments.
  
• Good grasp of networking fundamentals.
  
• Proficiency with Microsoft Office applications.