On-site Sales Support Specialist

• Provide responsive, friendly, and accurate support to customers via phone, email, and walk-ins.
  
• Track and manage sales orders, customer quotes, and delivery follow-ups with attention to
  product accuracy and turnaround time.
  
• Build long-lasting customer relationships by cultivating an understanding of their packaging
  needs, preferences, and buying patterns.
  
• Respond promptly to customer queries and complaints and resolve issues collaboratively with
  the sales and operations teams.
  
• Maintain up-to-date and accurate customer records across accounting and CRM systems.
  
  

• Maintain all customer master data, including pricing, contact details, and transaction history.
  
• Prepare and process quotes and sales orders for approval and execution.
  
• Log customer and sales team interactions in CRM to ensure visibility and accountability.
  
• Review and analyse sales data to assist in the preparation of reports, stock movement
  summaries, and profitability insights.
  
  

• Work closely with Sales Representatives to help them meet and exceed targets by handling
  administrative tasks and freeing up their time for relationship-building and closing deals.
  
• Monitor open quotes and support sales conversions through proactive customer engagement.
  
• Support the Sales & Brand Manager with travel bookings, events, and report preparation.
  
  

• Coordinate and execute digital marketing efforts, including content scheduling, social media
  engagement, and email marketing.
  
• Assist with promotional campaigns and client communications to enhance brand visibility and
  lead generation.
  

• Provide reliable and efficient sales administrative support that directly contributes to revenue
  growth and customer satisfaction.
  
• Uphold a high level of data integrity, accuracy, and detail across all systems and documents.
  
• Support the broader team by actively engaging in problem-solving and identifying opportunities
  for continuous improvement.
  

Requirements

• 5+ years' experience in a fast-paced sales & customer service environment.
  
• Manufacturing or packaging experience preferable.
• Accomplished analytical and critical thinker who proactively anticipates needs and trends.
  
• Excellent written and verbal communication skills in both English and Afrikaans.
  
• Strong interpersonal skills and an ability to work across diverse teams and personalities.
  
• Consistently delivers work that is accurate, thorough, and carefully considered.
  
• Proven ability to create win-win solutions and resolve conflict constructively.
  
• Track record of resilience and maintaining high standards under pressure or adversity.
  
• Proficient in Sage, POS systems and Microsoft Office, especially Excel.
  
• Experience with CRM systems and digital marketing platforms like Canva.
  
• Reside in the Northern Suburbs of Cape Town.
  
• Valid Matric Certificate, with a qualification in Marketing or Business Administration preferred.
  

Benefits

• Full-time on-site, Monday's to Friday's from 08:00 to 17:00 in Backenfell, Cape Town.
  
• This role would require occasional management of client inquiries outside of the business operational hours.