Operating Officer - Retail

The Operating Officer – Retail is responsible
for leading the strategic and operational performance of the Group’s retail and
franchising ecosystem, ensuring sustainable growth, operational excellence, and
franchisee success.

·         Develop and
implement the Retail Division’s strategy in alignment with the Group’s
long-term growth and sustainability objectives.

·         Oversee the
performance of all retail business units, ensuring synergy across franchise
management, finance, technology, and support services.

·         Drive
innovation in the retail and franchising model to strengthen competitiveness,
profitability, and scalability.

·         Represent
the Retail Division at Executive level, contributing to Group strategic
planning and governance.

·         Support the
Head of Operations to ensure effective franchisee relationships, strong
business support, and consistent adherence to brand and operational standards.

·         Give
strategic oversight and support on business growth, ensuring efficient project
delivery, cost control, and compliance with various regulations and standards.

·         Ensure
optimal regional management structures to support franchise performance and
alignment with Group objectives.

·         Oversee the
Audiology Division, ensuring commercial growth, product and service innovation,
and franchisee support in the audiology sector.

·         Support
market expansion and diversification within optometry and audiology verticals
through data-driven and customer-focused initiatives.

·         Oversee
strategic IT operations including infrastructure, call centres, and software
development projects to ensure seamless connectivity and system reliability
across the retail network.

·         Support the
Head of IT to achieve digital transformation projects that enhance franchise
performance, data visibility, and customer experience.

·         Ensure
strong cybersecurity, system integration, and effective technology governance.

·         Support the
Factory Manager in the strategic vision, and to deliver cost-effective,
high-quality store fittings and renovations aligned with brand standards.

·         Support scheduling,
procurement, and project execution to meet timelines and maintain
profitability.

·         Partner
with the Head of Finance (Retail) to manage divisional budgets, financial
performance, and capital expenditure.

·         Monitor
profitability, cost-to-revenue ratios, and operational efficiency across all
retail functions.

·         Drive
financial discipline, compliance, and strong governance across the division.

Requirements

·         Grade
12

·         Bachelor’s
Degree in Business Management, Retail Management, Operations, or related field.

·         8 - 10+
years’ senior leadership experience within retail, franchising, or multi-unit
operational environments.

·         Proven
track record in leading complex, multi-disciplinary teams across operations,
IT, and finance.

·         Strong
understanding of franchise systems, retail operations, and project management.

·         Experience
in healthcare, medical or FMCG sectors will be a distinct advantage.