Operations Analyst - Cape Town

RESPONSIBILITIES:

• Partner with other members of the GDO team to support the development and delivery of key projects in service of the broader Global Delivery organization.
• Provide ongoing operational support to Global Delivery teams (Professional Services, Managed Services, Client Support, and Client Success).
• Analyze operational and financial data.
• Assist in the creation and maintenance of user and procedural documentation.
• Support reporting development requirements of Global Delivery organizations.
• Assist in the maintenance and continuous improvement of Global Services’ systems such as OpenAir and Salesforce.
• Support the integration of newly acquired companies through the effective migration of their key business processes into MRI’s standard operating procedures and systems.
• Assist in defining the process and timeline for integrating the Professional Services, Managed Services, Client Support, and Client Success departments of newly acquired companies. With a focus on efficiency, timeliness, and clarifying scope to eliminate duplication of effort.
• Facilitate regular meetings and cross-team plan reviews while serving as a point for escalation to ensure a successful integration.

REQUIREMENTS:

• Bachelor’s degree
• Extremely proficient with Microsoft Word, PowerPoint, and Excel.
• Excellent organization, time management, and communication skills.
• Can work effectively in cross functional teams.
• Responsive to the needs of our customers.
• Self-motivated and energetic.
• Capable multi-tasking.
• Comfortable working across multiple time zones, including APAC and EMEA.

Additional desired skills include:

• Familiarity with Oracle OpenAir, Salesforce.com, and Power BI.