Operations Assistant: Ops Admin and SWIFT Payments

Our client is a leading financial services company specializing in cross-border payments. They provide their clients with efficient and secure payment solutions, ensuring the smooth flow of funds across international borders. Their commitment to excellence and customer satisfaction is at the core of their operations.

Job Type: Full time/Permanent

Workplace: Hybrid (3 days in office - Mondays, Thursdays, and one additional day)

Location: Cape Town, South Africa

Role Overview

The Operations Assistant supports the day-to-day operations of our cross-border payments division. The Operations Assistant will play a crucial role in ensuring the accuracy, efficiency, and compliance of our clients payment processing operations. This role is an excellent opportunity for someone who is detail-oriented, highly organized, and committed to delivering exceptional service to our clients as well as dealing with financial transactions.

Requirements

• Bachelor's degree or diploma in finance, accounting, business, or a related field is preferred.
• 2 years experience in a financial services or banking environment.
• Understanding of SWIFT Messages.
• Practical experience in Cross-border payments.
• Proven experience in Back-office entries.
• Reconciliation expertise.
• Compliance background will be a definite advantage.
• Proven experience in improving processes and implementation of same.
• Good MS Office (specifically Excel) skills are required.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and deadline-driven environment.
• Ability to speak French would be beneficial.

Responsibilities:

Transaction Processing:

• Entering and processing transactions, such as deposits, withdrawals and transfers into the back-office system.
• Monitoring payment status, tracking and updating transaction progress, notifying relevant parties of any delays or issues that require attention.
• Review of SWIFT messages and creation of draft messages.

Reconciliation:

• Performing reconciliation of accounts to ensure that records in all controls match.
• Coordinate with Finance Department regarding reconciliations

Client Support:

• Respond to client inquiries and provide exceptional customer service, related to balances and processed transactions.
• Assist clients with payment confirmations.

Report Generation:

• Help generate regular reports related to cross border payment activities, summarizing transaction volumes, processing times, and similar.

Compliance and Regulation:

• Stay up-to-date with relevant regulations and compliance requirements.
• Assist in implementing and maintaining compliance procedures and controls.
• Support the team in conducting regular audits to ensure adherence to regulatory guidelines.

Process Improvement:

• Identify opportunities to improve operational efficiency.
• Collaborate with team members to streamline processes and reduce errors.
• Suggest and implement enhancements to payment processing procedures.