Operations Engineer

This is a hands -on, fast -paced role where no two days look the same, and where your work genuinely keeps people productive.

Requirements

• Experience with ITIL processes (Incident, Change and Problem management)
  
• Resolve ITSM tickets
  
• Analyse and resolve problem tickets
  
• Experience with VIP and End -user support
  
• Plan and execute maintenance tasks (change management)
  
• Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
  
• Experience with technical documentation, standard operating procedures and user support guides
  
• Experience with Active Directory/EntraID
  
• Exposure to device management (SCCM, Workspace One, Microsoft Intune)
  
• Exposure to troubleshooting infrastructure, network and integration issues