Operations Lead

Purpose:

The purpose of this role is to analyse, improve and
implement organisational processes, and work to improve quality, productivity,
and operations across the organisation. The role drives operational excellence
through process optimisation, supplier and customer relationship management,
compliance oversight, and business development initiatives.

Duties and Key Areas of Responsibility

Operations & Business Development

• Ensure
  all operations are conducted in an appropriate, efficient, and cost -effective
  manner.
  
• Improve
  operational management systems, processes, policies, and best practices.
  
• Support
  the organisation in maintaining legal compliance and proactively managing
  operational risks.
  
• Formulate
  and implement strategic and operational objectives aligned with business goals.
  
• Analyse
  supplier performance within South Africa and implement improvements to enhance
  profitability and service delivery.
  
• Identify
  new business, product, and service development opportunities and prioritise
  initiatives according to ROI.
  
• Support
  Regional, Services, Sales & Marketing, and IT Managers in converting new
  and existing products to minimise manual and physical intervention.
  
• Manage
  ad hoc operational and strategic projects, ensuring effective execution and
  profitability.
  
• Oversee
  asset -related initiatives including POS devices, partnered yards, and diesel
  licensing.
  
• Monitor operational expenditure,
  cost -saving initiatives, budgets, and spend policies across all staff and
  operational sites.
  
• Ensure operational performance aligns with approved financial objectives
  and profitability targets.
  

 Branches / Offices / Diesel Truck Parks / Depots

• Drive
  operational implementation to ensure smooth and effective operations across all
  sites.
  
• Monitor
  operational and financial performance against budgets and report variances to
  the Area Manager.
  
• Recommend
  corrective actions to mitigate operational and financial risks impacting
  profitability and sustainability.
  
• Ensure
  effective asset management by maintaining accurate asset registers for POS
  devices, pumps, vehicles, and other operational assets.
  

 Service Stations

• Track
  and monitor operational input costs across sites, stations, customer service
  centres, and supplier locations to improve profitability and competitiveness.
  
• Plan
  and conduct a minimum of two annual operational visits to service stations,
  branches, and diesel truck parks within the area of responsibility.
  

Regulatory, Compliance, Governance
and Legal

• Actively identify, grow, and leverage key
  regulatory and licensing relationships to ensure compliance with company
  policy and local legislation
  
• Ensure due diligence and obtain necessary
  approval from the Area Manager or designate for all new agreements prior
  to authorised signature
  
• Ensure
  timely and effective communication of key regulatory, licensing, and strategic
  developments and risks to the Area Manager
  

Requirements

• Bachelor’s degree in Business Management, Operations
  Management, Supply Chain, Logistics, Engineering, or a related field
  
• Relevant
  operational or project management certifications advantageous.
  
• Valid passport and driver’s license
  

• Minimum 3 to 5 years of experience in a similar
  position
  
• Previous experience within the diesel, trucking,
  logistics, or similar environment is essential
  
• Experience working with multiple currencies is
  required
  
• Previous experience in business development is
  advantageous
  

• Building Partnerships: Ability to develop and maintain
  collaborative relationships to achieve work goals
  
• Strong Interpersonal Skills: Ability to communicate
  effectively, work independently and within teams, and make sound decisions
  
• Customer Focus: Commitment to meeting customer
  expectations and using customer insights to improve products and services
  
• Business Development Mindset: Ability to identify
  opportunities that drive profitability and growth
  
• Character: Energetic, action -oriented, and able to
  thrive under pressure and challenges
  
• Willingness to travel extensively within South Africa
  and neighboring countries when required