Operations Manager

• Ensure that all clients are on-boarded onto Cargowise
  
• Ensure that automated stock on hand reports are set up for clients
  
• Ensure that the Cargowise system is effectively used for client stock takes
  
• Ensure weekly plan accounts for cycle counts for entire product range
  
• Ensure each client account id subjected to a monthly physical stock count comparing the physical stock on floor to Cargowise
  
• Ensure that cycle counts and stock take results are submitted to clients in line with SLA requirements
  

• Chep recons - ensure weekly CHEP reconciliations are completed and documented 
  
• Material Handling equipment - ensure that all MHE checklists are reviewed daily and that all deviations and repairs required
  
• Claims - ensure that all claims or potential claims are being logged and investigated 
  
• Warehouse layout and optimisation - managing warehouse space to maximise storage capacity and streamline product movement
  
• Quality control
  
• Compliance Management
  

• Ensure all client complaints are being dealt with timeously
  
• Submit a monthly report to GM, detailing complaints received
  
• Attend SLA meetings with clients where required to do so
  

• Leading and managing warehouse staff, assigned tasks and ensuring proper training to maintain operational efficiencies
  
• Contract labour management
  

• Ensure that all operational billing activities are accounted for monthly
  
• Review monthly billing schedules
  
• Cost control measure to be put in place
  

• The monthly management reports to be done - CHEP recon, EC scorecard, Stock loss report, Operational Report, OTP progress report, Management review pack
  

Requirements