Operations Manager

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

Job Description

The purpose of this role is to drive the profit and manage loss by securing the market for the Parts and Service division through our strategy and further maintain, protect increase the market share for Parts and Service and delivered productivity improvement on customer sites.

 Main Responsibilities

• Participate in the formulation of the divisional strategy in line with company strategy

• Develop all segments sales strategy in conjunction with the Product line Manager, Customer Services and the strategic projects

• Lead aftermarket business growth in the respective areas of control

• Develop the aftermarket support in the areas of control to meet and exceed customer satisfaction

• Identifying, analysing, and driving resolution of customer issues (warranty and non-warranty) with account management

• Setting up and manage service contract operations to meet the contract target cost

• Executing field service activities

• Setting up and managing service field operations

• Effective Operations Management

• Responsible for investing competitor activities and conducting relevant market research that enables the segment to maintain market competitiveness

• Planning and assigning contract managers and area field service managers to various teams and individuals

• Effective cost effectiveness through management of profit and loss by ensuring that revenue and profitability targets are set for the various customer sites, monitored and remediated where necessary

• Manage sound employee relations in accordance with People policies and procedures.

Minimum Requirements:

• Grade 12 / N3 Technical Qualification 

• Relevant Business Diploma / Degree 

• SSDP (Supervisory Safety Development Program) completed 

• 1SGL (Sandvik Global Leadership Program) completed 

• Intermediate Computer literacy (including relevant programs) 

• Knowledge of Sandvik Databases 

Experience

• Experience in senior Management position (7 years) 

• Experience in operational management (7 years) 

• English proficiency 

• Experience in key account management & business development (5 years) 

• Experience in mining applications (Specifically mechanized mining) 

Other Requirements

• Physical & Medical ability to function in an underground coal environment

• Will be required to travel

How to apply:

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 18 June 2026

Please note that should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.