Operations Manager

Operations Manager | Luxury Boutique Hotel | KwaZulu-Natal

Kendrick Recruitment is currently seeking an experienced Operations Manager for a luxury boutique hotel based in KwaZulu-Natal.

This is a hands-on leadership role supporting the General Manager in the day-to-day running of a high-end hospitality operation. The successful candidate will be responsible for driving service excellence, maintaining operational standards, and ensuring exceptional guest satisfaction across all areas of the property.

This role also includes oversight of safari and guest experiences, sustainability initiatives, and community engagement programmes, making it ideal for a well-rounded hospitality professional with strong leadership capability and a passion for responsible tourism.

Position Overview

The Operations Manager will work closely with departmental heads to ensure seamless coordination across Front Office, Housekeeping, Food & Beverage, Maintenance, Spa and Guest Services. The role requires a highly visible, hands-on leader who leads from the front and maintains a strong presence across the property.

This position offers an excellent opportunity for an ambitious hospitality professional seeking progression towards a General Manager role within an independent luxury hospitality environment.

Key Responsibilities

Hotel Operations & Guest Experience

Guest Experience

Leadership & Team Development

Safari, Sustainability & Community

Skills & Experience Required

Essential

Personal Attributes

Reporting

Reports directly to the General Manager

Compensation

About the Environment

This is a luxury boutique hospitality environment located in a wildlife-rich region of KwaZulu-Natal, offering guests an immersive experience combining nature, safari, culture and warm hospitality. The property is rooted in responsible tourism, conservation and community engagement, with a strong focus on authentic guest experiences and service excellence.