Position:

Operations Manager

Job Description:

To provide operational focus and delivery on outcomes based solutions within brand by, acceptance and mitigation of associated output risk, value-adding process optimization and productivity enhancements. Operational and delivery role and operational execution on existing Industrial line functionally outsourced solutions. Delivery and evolution of new and existing functionally outsourced solutions and Continuous improvement mandate

Location:

Johannesburg - Adcorp Place

Contract Type:

Fixed Term (Fixed Term)

Minimum Requirements:

Experience:

• Min 5-8 years’ experience in a management role within Warehousing, Logistics and / or Container Depot environment.

• Warehouse and / or Logistics industry experience essential.

• IR / HR and people management experience advantageous.
• Exposure to unionized environments would be an advantage.
• Performance Management.

Qualification:

• Tertiary Qualification

Additional Requirements:

N/A

Roles and Responsibilities:

Operations Effectiveness and Service Delivery

 

• Ensure effective operational delivery of client solutions in line with agreed commercial offerings, SLAs, SOPs and client requirements.

• Drive operational strategies and improvement initiatives to enhance efficiency, productivity, service quality and overall performance.

• Establish and monitor operational scorecards, dashboards and KPIs to identify trends, risks and performance gaps and drive corrective action.

• Oversee operational planning, scheduling, resource allocation and quality standards to ensure achievement of client requirements and service levels.

• Ensure operational compliance with key processes, including payroll, employee records and reporting requirements, and oversee the resolution of escalated matters.
• Provide regular operational reporting to the Business Unit Manager, highlighting contract performance, key risks, trends and areas requiring intervention.

 

Financial & Commercial Management

• Manage the financial performance and profitability of client operations in line with agreed commercial targets.

• Oversee client costings and provide operational input into annual pricing reviews, negotiations and financial forecasts.

• Monitor key financial and operational indicators, including GP%, billing accuracy, sundry billing, sick leave and FRL, and ensure material variances are investigated and addressed.

• Monitor debtor performance and ensure outstanding or escalated account queries are resolved in collaboration with Accounts Receivable and clients.
• Manage key operational costs, including PPE, transport, training and other service delivery expenditure, and drive opportunities to improve cost efficiency and profitability.

  

Workforce Planning, Recruitment & Onboarding

 

• Ensure workforce requirements, recruitment and selection are aligned with client operational requirements, approved resource plans and service levels.
• Oversee recruitment requisitions and monitor resourcing performance against agreed fill rates, quality standards and operational timelines.
• Ensure appropriate skills matching between employees, client requirements, projects and operating locations.
• Ensure employee onboarding and induction requirements are completed effectively and in accordance with agreed standards.
• Monitor workforce capacity and proactively address emerging resourcing requirements in collaboration with relevant stakeholders.

 

Employee Relations & Labour Compliance

 

• Monitor employee relations activity, trends and risks across operations and ensure material matters are appropriately addressed or escalated.
• Oversee disciplinary processes and chair disciplinary hearings where required.
• Ensure compliance with applicable labour legislation, bargaining council requirements, HR policies and employment provisions relevant to client contracts.
• Support the management of CCMA matters and represent the business where required.
• Promote constructive industrial relations through appropriate engagement with union representatives and shop stewards.

 

Health, Safety & SHEQ Management

• Ensure compliance with applicable SHEQ requirements across operational areas and client sites.
• Monitor workplace incidents and IODs, ensuring trends and material incidents are investigated and appropriate corrective and preventative actions implemented.
• Ensure operational risk assessments, Health & Safety documentation and site files are maintained in accordance with required standards.
• Monitor adherence to health, safety and PPE requirements and ensure areas of non-compliance are addressed.
• Promote a proactive safety culture across operational teams and client sites.

 

Business Development & Solution Implementation

• Partner with Sales during client needs assessments to provide operational input into proposed solutions, costings and service delivery models.
• Assess operational feasibility, resource requirements, risks and dependencies associated with prospective client solutions.
• Provide operational input into transition and start-up plans and lead the implementation of new client solutions against agreed milestones.
• Ensure operational readiness, effective handover and final sign-off with Sales and relevant stakeholders.
• Identify opportunities within existing client operations to improve, enhance or expand service offerings.

 

Client Relationship & Contract Management

 

• Build and maintain effective relationships with client management and develop a strong understanding of their business, operational priorities and service requirements.

• Ensure service delivery complies with agreed contractual requirements, SLAs, KPIs, scorecards and operational SOPs.

• Lead regular client engagements, including operational reviews, site visits and scorecard meetings, and participate in senior client meetings where required.

• Ensure client queries, service delivery issues and operational risks are effectively resolved or escalated where necessary.

• Proactively identify changing client needs, service improvement opportunities and potential areas for service expansion and communicate these to relevant stakeholders.

 

People Management

• Recruit, lead and manage direct reports in accordance with organisational requirements and HR processes.
• Set clear performance expectations and manage the performance and accountability of direct reports against agreed objectives.
• Identify capability and development needs and ensure appropriate training, coaching and development interventions are implemented.
• Ensure adherence to relevant HR policies, procedures, induction, training and compliance requirements.
• Build leadership capability within the operational team through ongoing coaching, support and development.