Operations Manager

Roles and Responsibilities: 
1. CUSTOMER SERVICE
• GUARDING AND OPERATIONS
o GUARDING NEEDS
o DEPLOYMENT/POSTINGS
o REACTION
o SUPERVISORS AND SENIORS
o EQUIPMENT
o HR SUPPORT
• CONTROL ROOM
o DIRECT AND MONITOR ROUTE PLANNING
o MONTIOR POSTINGS IN COORDINATION WITH HR
o MANAGE CONTROLLERS
o LOGISTICAL SUPPORT
• SUPERVISOR
o TRAINING
o EVALUATION
o MOTIVATION
o EQUIPMENT
o TRANSPORT
o SYSTEMS CHECKS – DAILY OB ETC.

2. CLIENT LIAISON
• CUSTOMER RELATIONS MANGEMENT
o WEEKLY MEETING
o MONTHLY COMMS
o REPORTS
o PROBLEM SOLVING
o REACTION
o SYSTEMS CHECK REPORTS

3. SALES
• LIAISE WITH CLIENT INFORM ABOUT POSSIBLE EQUIPMENT/SERVICES
• COMMUNICATE WITH SALES TEAM
• FOLLOW UP

4. FINANCES AND ACCOUNTS
• IDENTIFY EQUIPMENT NEEDS
• PURCHASING
• COORDINATE WITH ADMIN/FINANCE RE RECEIPTS ETC

5. HUMAN RESOURCES
• ID AND STATE REQUIREMENTS
• GUARD QUERIES LIAISE WITH HR
• TRAINING FIREARMS, SITE SPECIFIC, SUPERVISOR, TACTICAL
• FEEDBACK TO HR RE GUARD/SUP BEHAVIOUR

6. ADMIN
• INCIDENT REPORTS
• SITE INSTRUCTIONS
• MOA’S AND SOP’S, ETC.
• INFORM ADMIN DEPT OF NEW PROJECTS FOR BILLING PURPOSES

7. LOGISTICS
• RADIOS
• FIREARMS
• GUARD KIT AND EQUIPMENT MONITORING
• IDENTIFY EQUIPMENT NEEDS AND LIAISE
• EQUIPMENT MAINTENANCE
• VEHICLES

Requirements: 
– Must have min 5 Years Experience in Operations Management

– Must be willing to work 12-Hour shifts (Day or Night)

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