Operations Manager

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarise yourself with all updates & amendments.
• Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
• Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

5+ years of experience in senior hospitality operations management
Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.
Proven track record of leading
Strong understanding of all aspects of 5*Hotel operations, including housekeeping, food and beverage service, guest services, and maintenance.
Experience in developing and implementing strategic operational plans.
Exceptional leadership, communication, and interpersonal skills.
Ability to build strong relationships with General Managers, staff, vendors, and shareholders.
Analytical with strong problem-solving, fiscal management, and budgeting skills.
A strong understanding of P&L statements and the ability to react with impactful strategies.
Experience maximizing room yield and Hotel revenue through innovative sales practices and yield management programs.
Well versed with reservations and tour operator engagements.
Proven experience in mentoring and developing a high-performing team.
Experience with hospitality technology and Property Management Systems essential
Stable employment history and contactable references.