Operations Manager - Shopping Centre

Responsible for planning, organising, and directing the
activities of the Centre. Oversees leasing contracts, procures services,
handles third party service contracts, and directs maintenance procedures.
Ensures that all buildings, grounds, and equipment are well maintained and in
optimal working condition. Develops and implements departmental policies and
procedures and ensures that all operations are in accordance with established
health and safety regulations. Ensures that services purchased are of acceptable
quality and follow the procurement policy. Keeps Senior Management well
informed of area activities and significant problems. Trains, directs, and
appraises assigned personnel. Ensuring that all data is loaded and maintained
on a day to day basis as well as compliance with the prescribed ISO procedures.

Planning, development, and implementation of effective
operations management policies, procedures, and planning:

• Assists
  Senior Management in developing short and long term goals and plans.  Assists with long term budget
  projections.
  
• Executes
  established operational goals and ensures that corporate wide plans are
  complemented and supported.
  
• Assists
  in developing policies and procedures for Centre operations.  Conducts periodic reviews of existing
  policies and procedures to ensure maximum efficiency.
  

Operations management of the Centre and facilities:

• Coordinates
  and arranges third party services of maintenance contractors, suppliers,
  vendors, etc. Deals with contractors on daily basis.
  
• Liaises
  with tenants with regards to operational problems.
  
• Responds
  to emergency call outs.
  
• Day
  to day running and control of:
  
• Tenant
  complaints
  
• Security
  
• Air
  Conditioning
  
• Cleaning,
  Electrical, Plumbing etc.
  
• Authorises
  of invoices for payments.
  
• Issues
  tender documents.
  
• Calculates
  operational costs for charge out to the tenants nsure recoveries where
  appropriate
  
• Manages
  space planning.  Ensures that the
  Centre layout will accommodate present and future operational and space
  requirements.
  
• Conducts
  periodic inspections of facilities, assesses problems and needs, and
  implements improvements in operations as appropriate.
  
• Coordinates
  maintenance activities.  Ensures
  that facilities are clean, well maintained, and in good repair. Directs
  preventive maintenance procedures as appropriate.
  
• Ensures
  that Centre operations are in compliance with established procedures,
  policies, regulations and codes.
  

Security:

• Identifies
  security threats and develop action plans for the prevention of incidents
  
• Establishes
  and maintains security systems for the Centre and tenants
  
• Monitors
  shops and businesses and react on emergency calls
  
• Establishes
  and maintain security information network
  
• Liaisees
  with SAPS and local authorities
  
• Plans
  the manning of the center and manage guards on duty
  
• Determines
  the needs for security systems and equipment
  
• Communicates
  with tenants regarding security systems
  
• Develops
  and implements security devices
  
• Creates
  security awareness amongst staff, tenants and shoppers
  
• Compiles
  budgets and control expenditure
  
• Establishes
  emergency plans
  

Ensuring the efficient and cost effective administration of
Centre operations:

• Develops
  and implements safety directives
  
• Completes
  financial forecasting duties, and generates and updates schedules for
  building expenditures.
  
• Creates
  safety awareness and trains staff in Health and Safety.
  
• Ensures
  compliance with legal regulations.  Completes regular OSH inspections and updates monthly reports as
  appropriate.  Ensures that OSHA
  requirements are effectively implemented.
  
• Ensures
  that facilities operations are cost effective, efficient, and within
  established budget constraints.
  
• Oversees
  the procurement of furnishings and equipment in accordance with budget
  planning.
  
• Researches
  vendors, contractors, and suppliers to ensure that equipment and services
  are of acceptable quality, competitively priced, and delivered on time.
  
• Ensures
  that all maintenance agreements and leases are current.
  
• Ensures
  that billing discrepancies are promptly tracked and resolved.
  

                Contractor
Management: 

• Works
  to develop and maintain productive business relations with vendors,
  suppliers, contractors, etc.
  
• Acts
  as a liaison between the Company and external contacts.
  
• Ensures
  effective coordination of external services with Company operations. 
  
• Obtains
  and conveys information as appropriate.
  
• Promotes
  goodwill and a positive image of the Company.
  

                Staff
Management:

• Provides
  leadership to assigned personnel through effective objective setting,
  delegation, and communication. Conducts regular meetings to ensure that
  personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.   
  
• Assigns
  and coordinates personnel.  Directs
  daily operations.
  
• Identifies,
  develops, and implements training programs as appropriate.
  
• Conducts
  performance appraisals.  Provides
  measurable feedback to assigned personnel and suggestions for improved
  performance.  Formulates and
  implements employee corrective actions as needed.
  
• Ensures
  that staffing levels are appropriate.  Interviews, hires, and assigns personnel as necessary.
  

Related duties:

• Ensures
  that work area is clean, secure, and well maintained.
  
• Completes
  special projects as assigned.
  
• Reports
  on Operational expenses, foot traffic, security incidents etc
  

Requirements

• Matric.
  
• Additional related maintenance
  and Centre management training preferred.
  
• Excellent understanding of
  Centre or Property management procedures.
  
• Knowledge of budgeting, service
  contracts, and leasing agreements.
  
• Five or more years of related
  experience, with at least two or more years of supervisory experience