Operations Support Assistant

We’re looking for an Operations Support Assistant to help support the day-to-day running of a growing UK-based business in a fully remote role.

This position is hands-on and varied, involving administration, ticket handling, supplier coordination, and general operational support.

You’ll play an important role in keeping requests organised, information accurate, and tasks moving across the business.

Key Responsibilities

Administrative Support

• Assist with general business administration tasks

• Attend meetings and record key outcomes and actions

• Support scheduling and calendar management

• Prepare business documents and internal correspondence

• Maintain organised files and records

Operational Support

• Log and manage incoming tickets and support requests

• Handle calls, messages, and general business enquiries

• Request and follow up on supplier quotes and pricing

• Communicate with suppliers and clients regarding updates and queries

• Assist with drafting basic proposals and quotations

• Support onboarding coordination and setup activities

Systems Support

• Track tickets through internal systems and ensure resolution

• Assist with CRM updates and data maintenance

• Support account setup and user access management

• Help ensure systems and records are accurate and current

What You’ll Bring

• Strong organisational and multitasking abilities

• Clear communication skills

• Comfortable working with ticketing systems and CRMs

• Ability to work independently in a remote environment

• High attention to detail and follow-through

• Minimum of 3 years’ experience in an administrative, operational, or similar support role

• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)

• Familiarity with CRM systems or similar platforms is a strong advantage

• Sharp attention to detail, with a commitment to accuracy and high-quality work

• Highly organised, reliable, and skilled at managing time and responsibilities

• Confident working independently, juggling tasks, and meeting tight deadlines

• Tech-savvy and open to learning new tools, platforms, or ways of working

• Strong interpersonal skills and a team-focused mindset

• Excellent written and verbal communication in English, with solid grammar and spelling

• Must have a reliable laptop, stable internet connection, and a quiet, well-equipped home workspace