Ops Specialist: Research & Analysis

About the Position

In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country.  Integrity is key to the organisation. This position emphasizes collaboration, customer-centric solutions, and service excellence, ensuring a smooth experience across various touchpoints.

Job Purpose

To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by coordinating, preparing, collecting, reviewing and compiling information required to facilitate business activities, in order to continuously enhance service delivery.

Education and Experience

Bachelor's Degree / Advanced Diploma (NQF 7) in Behavioral & Social Sciences or Quantitative & Analytical Fields: (Economics, Statistics, and Data Science.
with 5 - 7 years' experience in market research / academia / research consulting / financial / tax or public sector, of which 2- 3 years at a junior specialist level.

ALTERNATIVE

Senior Certificate (NQF 4) and 10 years related experience in market research / academia / research consulting / financial / tax or public sector, of which 2- 3 years at a junior specialist level. 

Minimum Qualification & Experience Require

Focus: Data analysis, statistical modelling, economic trends; rigorous quantitative analysis skills to interpret taxpayer data and patterns)

Experience with quantitative (i.e. SPSS / R / SAS) and/or qualitative (i.e. ATLAS.ti) analytical software and Qualtrics will add as an advantage. 

Job Outputs:

Process

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.


• Coordinate and undertake international and regional customs and tax administration research as required.


• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.


• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.


• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.


• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.


•  Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.


• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.


• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.


• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.


• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. 

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. 


• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. 


• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders

Behavioural competencies

• Accountability


• Analytical Thinking


• Attention to Detail


• Commitment to Continuous Learning


• Conceptual Ability


• Expertise in Context


• Fairness and Transparency


• Honesty and Integrity


• Organisational Awareness


• Problem Solving and Analysis


• Respect


• Trust

Technical competencies

• Business Knowledge


• Data Collection & Analysis


• Economic Research


• Efficiency improvement


• Functional Policies and Procedures


• Reporting


• Risk and Compliance

Compliance Competency

• GOC    Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.