Ordering CS agent, South Africa

At Workwize, we’re revolutionizing how businesses support their global teams. 

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn and Deloitte have also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the Role:
We are looking for an Associate Procurement Analyst to manage product listings across our catalogs, ensure accurate and up-to-date product information, and play a key role in processing orders and supporting our client inquiries. In this cross-functional role to ensure smooth order fulfilment and timely, accurate responses to our clients needs.

Key Responsibilities:

Order Processing & Quality Assurance

• Process orders with suppliers, verifying product availability, pricing, and shipping details. Ensure all orders are processed within the specified timeframe.


• Communicate with client professionally and efficiently to resolve order-related issues or discrepancies.


• Collaborate with Customer Support to address catalog-related inquiries and ensure the product catalogue remains up to date, by removing End of Life products and replacing with alternative.


• Ensure all orders are processed within the specified timeframe.


• Respond to internal and external client inquiries regarding order status, shipping, and returns.


• Provide clear and timely updates to the Customer Support team on order exceptions or delays.


• Escalate complex client or supplier issues to the appropriate team, including; price fluctuations and product discrepancies.

Skills & Requirements:

• 2+ years experience in a procurement, operations, or customer support role.


• Experience with product listing management and order fulfilment.


• Strong attention to detail and ability to maintain high-quality standards.


• Familiarity with eCommerce platform guidelines and compliance.


• Excellent communication and customer service skills.


• Comfortable working cross-functionally across procurement, support, and operations teams.


• Ability to multitask and work effectively in a fast-paced environment.


• Proactive problem-solving skills with a customer-first mindset.


• Zendesk experience is a plus!

Characteristics:

• Detail-oriented with a focus on accuracy and compliance.


• Self-motivated and capable of working independently or within a team.


• Strong sense of ownership and accountability.


• Excellent organisational skills with the ability to prioritise multiple tasks.


• A collaborative and service-oriented approach.

What we offer?

• A position in a fast-growing, dynamic company environment.


• Flexibility to work in a remote setup, balancing office and home.


• A complete work-from-home package including all necessary tools and equipment.


• A vibrant, entrepreneurial culture that encourages innovation and personal growth.