Outsourced Senior Payroll Officer

About the Role

As a Senior Payroll Officer, you will be responsible for the accurate and timely processing of payrolls across multiple jurisdictions. This role requires strong technical payroll expertise, exceptional attention to detail, excellent client service skills, and the ability to manage complex payroll requirements in a fast-paced environment.

You will work closely with clients, payroll colleagues, and management while ensuring payroll compliance, reporting accuracy, and operational excellence.

Key Responsibilities

Payroll Processing

• Manage end-to-end payroll processing for multiple clients.
  
• Accurately process salaries, wages, bonuses, commissions, overtime, deductions, terminations, and new hire onboarding.
  
• Perform gross-to-net payroll calculations.
  
• Maintain payroll records and payroll system data integrity.
  
• Produce and distribute payslips and payroll documentation accurately and on schedule.
  

Compliance & Statutory Administration

• Ensure compliance with applicable country-specific payroll legislation and regulations.
  
• Calculate and administer payroll taxes, social insurance, pension contributions, health insurance, and statutory deductions.
  
• Manage quarterly payroll tax filings and ensure all deadlines are met.
  

Benefits & Payments Administration

• Administer employee benefits accurately, including pension, health insurance, and social insurance.
  
• Prepare and process salary and third-party payments accurately and within required timelines.
  
• Reconcile benefit contributions and payroll-related payments.
  

Reporting & Reconciliations

• Generate payroll reports for clients, management, accounting, and audit purposes.
  
• Produce payroll summaries, bank reports, tax filings, year-end reports, and multi-period reports.
  
• Analyse payroll data to identify discrepancies, trends, and process improvements.
  
• Perform payroll account reconciliations and ensure reporting accuracy.
  

Client Relationship Management

• Manage a portfolio of medium to high-complexity clients with diverse payroll requirements.
  
• Serve as a trusted payroll advisor and primary point of contact.
  
• Build strong client relationships through proactive communication and service excellence.
  
• Participate in payroll reviews and quality assurance processes.
  

Problem Solving & Continuous Improvement

• Investigate and resolve payroll discrepancies and queries.
  
• Identify opportunities to improve payroll efficiency, accuracy, and compliance.
  
• Assist with internal and external payroll audits.
  
• Support process enhancements and implementation of best practices.
  

Team Collaboration

• Mentor and support junior payroll team members.
  
• Contribute to knowledge sharing and continuous team development.
  
• Participate actively in training initiatives and implementation of process updates.
  

Requirements

Qualifications

• Diploma or Bachelor's Degree in Accounting, Finance, Payroll Administration, or a related field.
  

Experience

• Minimum 5 to 6 years of payroll administration experience.
  
• Proven experience managing multiple payrolls simultaneously.
  
• Exposure to outsourced payroll environments will be highly advantageous.
  
• Experience with international payrolls would be beneficial.
  

Technical Skills

• Advanced Microsoft Excel skills.
  
• Strong proficiency with payroll systems and payroll software.
  
• Experience using Microsoft Office 365 and workflow platforms such as Zoho is advantageous.
  
• Strong reporting and reconciliation capabilities.
  

Personal Attributes

• Exceptional attention to detail and accuracy.
  
• Strong analytical and numerical ability.
  
• Excellent organisation and time management skills.
  
• Ability to work independently with minimal supervision.
  
• Ability to perform under pressure and meet strict deadlines.
  
• Strong verbal and written communication skills.
  
• Proven ability to maintain confidentiality and professionalism.
  
• Strong mentoring and stakeholder management capabilities.