Owner, Solution

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To drive and manage product development, which includes the day-to-day operational management, through coordinating, influencing and driving the value chain to deliver the product capability within client expectations, in support of the execution and of the business strategy. Focus is given to ensuring initiatives are delivered, value is created, and business benefits realized.

Additionally there should be a specific focus on our card and international payments capabilities within the ecosystem. This extends to ensuring seamless integration with various card networks, optimizing transaction processing from both a user and cost and revenue perspective. The role also requires a deep understanding of the payment industry and regulatory requirements, and emerging technology to deliver innovative and secure payment solutions that meet the needs of a very diverse customer base.

Job Function

• Accomplish the simplification and automation of current products together with other stake holders to ensure quality and sustainability.
• Advance knowledge to become thought leader with deep insight and knowledge of related business area.
• Analyse and review the existing operating models and structure of business processes/capabilities to ensure that they are optimal from a business and industry perspective, when required.
• Collaborate and engage business, technology, legal and compliance experts, related to CIB Operations offerings to ensure compliance.
• Collaborate with other Product Owners to address shared issues in a similar manner throughout the business, to avoid the duplication of components.
• Collaborate with the Practice Lead, the Scrum Master and team on a regular basis to groom the feature backlog.
• Communicating priorities, objectives/goals, mission and acceptance criteria to the Delivery Teams, to ensure timely delivery.
• Develop and manage delivery roadmaps with client, to ensure delivery will meet their expectations.
• Develop, scope, implement and drive operational and tactical plans translated from strategic plans and target and collaborate with the other Product Owners, to review and integrate multiple offerings, focused on future strategies, directing the focus of the business.
• Direct change management through the conceptualization of the change required in the future architecture, operating model, and organizational structure to support the business imperatives of the division.
• Drive improvement and simplification processes, which is aligned with the CIB Operations Strategy, by understanding and translating the clients' needs into enablers across CIB Operations.
• Drive technology and business and/or strategic projects and offerings, through managing and collaborating with internal and external technology specialists, to improve services and offerings to employees and clients on various technology platforms.
• Drive the successful delivery of products by defining and prioritizing the book of work to streamline the execution of product priorities, while maintaining the conceptual and technical integrity of the features.
• Driving collaboration between all stakeholders, by using mandate to prioritize scope (functions/features), to ensure smooth delivery.
• Encourage and develop the implementation of the operational elements of new products into the operational business.
• Investigate best practices across the market with regards to operating models for the applicable business unit.
• Lead, develop, implement, and maintain product service design, by taking client journey per specific product and offering into consideration, ensuring they meet business requirements and make use of standard product components.
• Manage risk by addressing any operational-, financial-, and technological perils identified in the business and brought to the attention of the Solutions Management team.
• Manage, coach, and develop direct and indirect reports, to ensure that the team remains motivated, high performing and efficient role players in achieving operational targets and the Bank's strategic key performance targets.
• Plan and guide the restructuring of the processes, people, and systems, together with Business, People and Culture stakeholders, to meet the required output standards and by doing so, supporting the business in achieving its objectives and strategy.

Type of Qualification: First Degree

Field of Study: Business Commerce



Experience Required

Digital & eCommerce, BCC

Business & Commercial Banking

1-2 years

Experience in a role responsible for direct management of an operational team.



5-7 years

Experience in a role that involves applying business management knowledge and expertise, in being accountable for department and team performance, within the parameters of relevant policies, processes and procedures, across various and multiple facets of driving delivery in line with strategy.

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Making Decisions
• Providing Insights
• Pursuing Goals
• Resolving Conflict
• Seizing Opportunities
• Thinking Positively

Technical Competencies:

• Banking Process & Procedures
• Coaching and Mentoring
• Financial Acumen
• IT Programme Management
• Performance Management
• Strategy Definition
• Talent Management