Parts Supervisor Global Grade 09

Key Output

• To lead and manage the team conduct a specific parts process, while meeting departmental objectives and delivering on all customer parts needs and expectations.

• Deliver customer service according to position relevant KPI's (as per Balanced Scorecard, SLA's, MARC site or EMP contractual terms or CSA's) while meeting departmental financial targets

• Lead and manage a parts process team using "Great People Management" principles, while following the BWE

• Leadership philosophy and demonstrating value driven leadership. Ensure the parts team works according to policies, principles and procedures of the parts department.

Qualification, Experience and Competencies

• Grade 12 and a tertiary qualification would be an added advantage.

• Business development skills and knowledge.

• Track record leading people in a team-based/participative environment.

• Experience in managing a parts operation advantageous.

• Sound parts business acumen.

• Attention to detail,

• Organisational Awareness,

• Good Communication skills, Analytical Ability

• Product and systems knowledge

• Customer Service orientation

• Inventory Control and warehouse experience

• Parts Sales experience and business financials understanding