Patient Liaison & Front Office Coordinator

An established Orthopedic Surgeon is seeking a polished and professional individual to serve as the first point of contact for patients. This role is central to creating a welcoming, seamless experience for patients while ensuring the smooth running of front -office operations. Hybrid: 2 full days in office, very flexible schedule for the rest of the week.

Role Purpose

The Patient Liaison & Front Office Coordinator will manage patient interactions, appointment scheduling, and administrative support with discretion and professionalism. This position requires a mature, service -oriented individual who embodies warmth, efficiency, and excellence in patient care.

Key Responsibilities

• Patient Engagement
  

  • Serve as the primary point of contact for patients, ensuring a welcoming and professional experience.
    

  • Handle patient inquiries with empathy, clarity, and discretion.
    

  • Manage appointment bookings and follow -ups.
    

• Front Office Coordination
  

  • Oversee the reception area and ensure a professional environment.
    

  • Maintain patient records and ensure documentation is accurate and up to date.
    

  • Coordinate communication between patients, the surgeon, and other healthcare providers.
    

• Administrative Support
  

  • Assist with scheduling, correspondence, and basic office administration.
    

  • Ensure confidentiality and compliance with medical practice standards.
    

Requirements

• Previous experience in a front -office, patient liaison, or administrative role (medical practice experience preferred).
  

• Strong organisational and communication skills.
  

• Professional, mature, and polished demeanour.
  

• Ability to work independently with flexibility in a hybrid environment.
  

• Proficiency in scheduling systems, Microsoft Office, and digital communication tools.
  

• Commitment to patient care and discretion in handling sensitive information.
  

Attributes

• Classy, professional presence with excellent interpersonal skills.
  

• Compassionate and patient -focused mindset.
  

• Highly organised, reliable, and adaptable.
  

• Ability to represent the surgeon’s practice with integrity and professionalism.