Patient Support Program (PSP) Manager

Job Title: Patient Support Program (PSP) Manager

Location: Gauteng, South Africa (supporting projects across English-speaking African markets)

Role Overview

We are seeking an experienced Patient Support Program (PSP) Manager to take ownership of the end-to-end operational, quality, and compliance oversight of patient support programs across multiple African countries.

This role is responsible for ensuring high-quality, compliant program delivery, effective team leadership, strong client engagement, and insightful reporting, all contributing to improved patient outcomes.

Key Responsibilities

Program & Operational Management

• Lead and manage patient support programs across multiple therapeutic areas and countries
• Ensure delivery aligns with scope, timelines, budgets, and contractual commitments
• Drive continuous improvement through performance monitoring and operational insights

Clinical & Field Nurse Support

• Provide guidance and oversight to Field Nurses and program teams
• Act as escalation point for complex clinical, patient, or operational matters
• Maintain a strong understanding of the clinical landscape and patient journey

KPI Reporting & Client Management

• Develop and present monthly KPI and performance reports
• Monitor SLAs, identify trends, and provide actionable recommendations
• Build and maintain strong client relationships as a trusted partner

Contract Management Support

• Support preparation and review of contract addendums
• Ensure contracts remain updated and aligned with current program requirements

Quality, Compliance & Audit

• Oversee quality management, including risk management, issue tracking, and CAPAs
• Ensure full compliance with SOPs, regulatory requirements, and data privacy standards
• Support internal audits, including preparation, documentation, and follow-up actions

Pharmacovigilance

• Ensure accurate and timely reporting of adverse events and product complaints
• Support training and compliance in pharmacovigilance processes

People & Team Management (Africa)

• Lead, mentor, and develop multi-country teams
• Support recruitment, onboarding, and performance management
• Foster a compliant, high-performance culture

Systems, Financial & Reporting

• Drive effective use of CRM and case management systems
• Track contracts, deliverables, billing, and budgets
• Develop Excel-based trackers, dashboards, and reports

Required Skills & Experience

• Proven experience managing Patient Support Programs or healthcare programmes
• Strong clinical understanding, with experience supporting Field Nurses
• Experience in compliance, quality management, pharmacovigilance, and audits
• Advanced Excel and CRM systems proficiency
• Experience with contracts, billing, and operational reporting
• Demonstrated people management experience across multiple countries
• Strong communication and stakeholder engagement skills

Preferred Qualifications

• 5+ years’ experience in pharmaceutical or life sciences industries
• Minimum 2 years’ experience in a people management role
• Experience working across African markets and regulated environments

Why Join

This is an exciting opportunity to play a key role in delivering impactful healthcare programs across Africa, working within a dynamic and growing environment focused on improving patient outcomes.

#LI-DNP #LI-CES 

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.