People and Culture Officer

Job Location:

NH Hotels & Resorts is a globally recognised hospitality brand built on three pillars: value for money, prime locations, and service with a human touch. With a strong presence in Europe and the Americas, we are expanding into the Middle East, Asia, and Australasia.

Down-to-earth, innovative, reliable, and genuinely friendly — this is what NH stands for. We welcome business travellers, families, couples, and friends looking for a fresh getaway, and we pride ourselves on delivering exactly what our guests need, every time. If you believe great hospitality is about people as much as places, NH is where you belong. Always a pleasure.

KEY DUTIES AND RESPONSIBILITIES

Payroll Administration

• Process monthly payroll accurately and within agreed timelines.
• Verify attendance, overtime, leave records, allowances, and deductions.
• Maintain employee payroll records and update employee information on payroll systems.
• Process payroll-related changes including new appointments, promotions, transfers, salary increases, and terminations.
• Assist employees with payroll queries, payslips, tax certificates, and ESS-related matters.
• Ensure statutory deductions such as PAYE, UIF, SDL, pension/provident fund contributions, and medical aid deductions are processed correctly.
• Assist with payroll reconciliations and payroll reporting.
• Support payroll audits and ensure payroll compliance with relevant legislation.
• Submissions of yearly & half-yearly IRP5s on EasyFile & E-Filing.
• COIDA reporting from payroll system.
• BBEEE reporting from payroll system.

Recruitment & Onboarding

• Coordinate recruitment processes, including advertising vacancies, arranging interviews, and reference checks.
• Prepare employment contracts and onboarding documentation.
• Facilitate induction and onboarding of new employees.

Employee Relations

• Provide first-line support on employee queries and concerns.
• Assist with disciplinary, grievance, and incapacity processes.
• Support employee engagement activities and wellness initiatives.
• Promote positive employee relations and workplace culture.

HR Administration & Compliance

• Maintain accurate employee records and personnel files.
• Manage leave administration and HR system updates.
• Ensure compliance with labour legislation, company policies, and employment regulations.
• Prepare monthly HR and payroll reports.
• Support audits and compliance reviews.

Learning & Development

• Coordinate training interventions and employee development programs.
• Maintain training records and assist with reporting requirements.
• Support performance management processes and development plans.

Knowledge, Skills & Competencies

Technical Skills

• Strong knowledge of payroll processing and payroll systems.
• Good understanding of South African labour legislation and payroll regulations.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with HRIS and payroll systems.
• Experience in Payspace payroll system.

Behavioural Competencies

• High level of integrity and confidentiality.
• Strong attention to detail and accuracy.
• Excellent administrative and organizational skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Problem-solving and analytical thinking abilities.

Minimum Requirements

Qualifications

• Diploma or Degree in Human Resources, Payroll Administration.
• Taxation Certificate / Diploma.
• Business Administration, or a related field.

Experience

• Minimum 3-5 years' experience in Human Resources.
• Minimum 3-5 years' payroll administration experience.
• Experience within the hospitality industry will be advantageous.
• Working knowledge of BCEA, Labour Relations Act, Employment Equity Act, and payroll legislation.

Key Performance Indicators (KPIs)

• 100% payroll accuracy and on-time processing.
• Payroll submitted within monthly deadlines.
• Employee records maintained accurately and updated timeously.
• Recruitment vacancies filled within agreed timelines.
• Compliance with labour legislation and audit requirements.
• Employee query resolution within agreed service standards.
• Successful coordination of onboarding and engagement initiatives.

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