People Development Coach

Training & Development

• Facilitate induction and on boarding programmes.
  
• Deliver in -store and classroom -based training.
  
• Ensure Team Member Basics (TMB) training is completed within required time frames.
  
• Identify skills gaps and develop targeted training plans.
  
• Facilitate Train -the -Trainer programmes.
  
• Monitor and evaluate training effectiveness.
  
• Track training completion and ensure 100% compliance.
  

Training Administration

• Maintain accurate training records.
  
• Manage Learning Zone, GEM and The Vault training systems.
  
• Produce monthly training reports.
  
• Prepare annual Workplace Skills Plan (WSP).
  
• Compile and submit the Annual Training Report (ATR).
  
• Ensure SETA and Skills Development Levy compliance.
  
• Archive training documentation in accordance with company policy.
  

Store Coaching & Compliance

• Conduct monthly training audits.
  
• Perform pre -audit ROCC coaching visits.
  
• Observe employees during service and provide coaching.
  
• Support new store openings and operational readiness.
  
• Follow up on audit findings and corrective actions.
  

Succession Planning

• Identify high -potential employees.
  
• Develop Individual Development Plans (IDPs).
  
• Build and manage talent pipelines.
  
• Conduct quarterly talent reviews with Area Coaches.
  
• Monitor bench strength across all management levels.
  

Requirements

• Relevant tertiary qualification.
  
• Bachelor's Degree in Human Resources, Business Administration or related field is advantageous.
  
• Minimum 2 years' experience within a National Training role.
  
• Experience within QSR, Retail, Catering or Restaurant environments.
  
• Previous HR or training administration experience.
  
• Valid driver's licence.
  
• Own reliable vehicle (non -negotiable).
  
• Willingness to travel between stores.
  
• Passion for learning and employee development.
  
• Excellent facilitation and presentation skills.
  
• Strong communication and relationship -building ability.
  
• Highly organised with excellent attention to detail.
  
• Computer literate (MS Office).
  
• Able to work independently.
  
• Results -driven with a continuous improvement mindset.
  
• Strong stakeholder management skills.
  
• Excellent planning and administration abilities.