PeopleOps Officer

ABOUT US

HyperDev is a new developer-focused spin-out within the HyperionDev ecosystem, one of the world’s leading providers of accelerated tech education. Our mission at HyperDev is to help people Write Code Right and 10x their impact by radically improving how developers build, learn, and grow in their work using generative AI.

We’re building the first tool that truly bridges the gap between low-code platforms and full-scale programming. By abstracting code into natural language, developers maintain full control over logic and behaviour while eliminating the friction of syntax and boilerplate. Our founding team comprises engineers who have worked on generative AI models at OpenAI (as recently as 2024) and technical leaders behind a BAFTA-winning video game renowned for its innovation.

HyperionDev, our parent organisation, is one of the largest and most recognised coding education providers in EMEA. We partner with world-class universities, including Imperial College London, The London School of Economics, and The University of Edinburgh, to deliver industry-driven coding bootcamps that fast-track learners into meaningful tech careers. Backed by Meta and the UK government’s Department for Education, and supported by a global community of nearly 2000 investors, HyperionDev is a profitable, high-growth scaleup shaping the future of tech education.

By joining HyperDev, you become part of this wider mission, combining the power of cutting-edge AI with a proven model for global tech impact.

ABOUT THE ROLE 

As the dedicated HR Generalist (PeopleOps Officer)  for the Sales Division, you will provide end-to-end people support to our growing sales team. Your mission is to maintain a high-performance culture through clinical performance monitoring, data-driven HR management via our HMIS, and a physical presence on the floor during core and evening operational hours.

RESPONSIBILITIES

1. High-Velocity Onboarding, Probation & Offboarding

• Contract Management: Manage the full contract lifecycle, preparing and issuing all contracts, including expirations and renewals.
• Onboarding and Training : Facilitate the onboarding journey, schedule and participate in onboarding training and track 30/60/90-day ramp-up plans and probation reviews
• Professional Offboarding: Quick and efficient offboarding, including managing the recovery of company assets and immediate system deactivation to protect company IP.

2. Performance & Revenue Monitoring

• Weekly and Monthly performance reviews: Partner with Regional Admissions Managers to  review  performance against weekly metrics and monthly  revenue targets.
• Performance Improvement Plans (PIPs): Draft and manage formal PIPs for staff failing to meet revenue or activity targets.
• Disciplinary Action: Lead disciplinary hearings and track absenteeism
• CCMA Preparation: Collate comprehensive evidence packs for CCMA referrals, ensuring procedural and substantive fairness.

3. General HR Business Partnering & Operations

Beyond the daily operational metrics, you will serve as the business partner between the PeopleOps Team and the Revenue Team 

• System Administration: Ensuring 100% data accuracy for all Revenue Department employee profiles on the company HMIS 

• Employee Relations: Continuously apply  internal HR policies as they apply to a high-pressure call center environment while staying compliant with labor laws.
• Wellness & Retention: Identify trends in turnover or burnout—especially within evening shifts—and recommend  wellness interventions to keep the sales team energized and focused.
• Change Management: Support the Revenue Department through organisational changes, such as new commission structures, shift pattern shifts, or technology rollouts.

• Experience: 3–5 years of HR Generalist experience, specifically within a Call Center or High-Volume Sales environment (Mandatory).
• Shift Flexibility: Ability to work evening shifts a few days a week to support evening sales teams
• Tech Savvy: Comfortable with Google Workspace and hands-on experience using an HMIS (e.g., Workday, BambooHR, Sage, Workable).
• Legal Knowledge: Deep understanding of the BCEA, LRA, and CCMA processes.
• Interpersonal Savvy: Ability to challenge and coach Regional AdmissionsManagers when necessary while maintaining a collaborative partnership.

• Mindset: A "no task is too small" attitude with high attention to detail and a passion for people.

Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus.

Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps.

Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.

Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.