Personal Assistant

About PwC SATIC and the role 

PwC launched the South African Technology & Innovation Centre (SATIC), designed to innovate, build, and deploy solutions for our global clients across a range of technology and transformational needs.  

Summary: 

The Executive Support (ES) Assistant is responsible for providing administrative support to senior managers, directors, and partners within the SATIC Head Office environment. The role ensures efficient management of tasks related to stakeholder engagement, diary management, documents, travel, event coordination, expense management and ad hoc administrative aspects.  In addition to core responsibilities, the ES Assistant provides support for strategic projects and initiatives, facilitates collaboration across teams, and drives process improvement through proactive problem-solving. The role also includes business unit administration, onboarding support, and coordination of cultural and engagement activities, including diversity, equity, and inclusion programs. A motivated and detail-oriented professional with a solid grounding in Executive Support, committed to delivering high-quality outputs, fostering collaboration, and ensuring alignment with organizational objectives.  

Qualifications / Certifications required: 

Minimum Qualification: Bachelors degree  

Education: A bachelor’s degree focused on fields like Business Administration or similar  

OR  

Diploma/ Certification: Diplomas in Office Management or Business Management.  

Certificates in business operations or executive secretarial studies.  

Experience and competencies required: 

A minimum of 3- 5 years of experience in executive support, administrative roles, or virtual assistance, with progressive responsibility.  

Prior experience working directly with senior executives   

Experience handling organizational changes   

Experience in identifying problems and implementing effective solutions in a fast-paced environment.  

Responsibilities of role: 

Stakeholder Engagement and Support:  

Schedule ad hoc and weekly meetings with stakeholders.  

Join calls and meetings, taking and updating action items.  

Plan and prepare stakeholders for upcoming engagements.  

Act as a tech knowledge partner, assisting in new technology setup and Q&A support.  

Diary Management:  

Coordinate internal and external meetings, including booking meeting rooms and catering.  

Prepare pre-meeting documentation.  

Monitor attendance and acceptance; manage rescheduling and clashes.  

Time blocking and protecting schedules as required.  

Travel Coordination:  

Identify and clarify travel needs in coordination with stakeholders.  

Research travel options and manage bookings, including providing detailed itineraries and booking transfers.  

Manage visa and entry requirements.  

Document Management  

Support the creation of presentations and documents by using established templates and ensuring alignment with brand guidelines. Focus on formatting, accuracy, and consistency rather than content strategy or design leadership.  

Prepare meeting notes and agendas by capturing key points during calls and meetings. Ensure documents are clear, complete, and submitted for review where needed. Escalate sensitive or complex items to senior team members.  

Collaborate with offshore design teams by following instructions to request slide decks or visual materials. Ensure requests are clear and complete, and assist in reviewing final outputs for accuracy and formatting  

Event Coordination   

Support the planning and coordination of events by assisting with logistics such as booking venues, arranging catering, and managing guest lists. Follow established processes and escalate any issues or uncertainties to senior team members.  

Assist in logistical planning by gathering quotes, confirming bookings, and tracking RSVPs. Ensure all arrangements align with provided budgets and timelines and flag any discrepancies or risks early.  

Coordinate with external stakeholders by sending invitations, confirming attendance, and providing event details. Maintain professionalism and ensure all communications are accurate and timely.  

Reporting and Feedback:  

Provide weekly reports on all activities undertaken for stakeholders, including progress updates and completed tasks.  

Obtain stakeholder feedback on service experience to identify areas for improvement and drive service excellence.  

7. Strategic Project & Initiative Support  

Provide administrative support for strategic projects, including tracking progress, preparing briefing materials, and assisting with reporting requirements.  

Facilitate collaboration across teams to ensure alignment with business unit and organizational objectives.  

8. Process Improvement and Problem Solving  

Take ownership of tasks and demonstrate a proactive approach to problem-solving.  

Seek opportunities for process improvement and increased efficiency within the executive support function.  

Business Unit Administration  

Act as the go-to person for resolving administrative queries and providing guidance on internal processes and systems.  

Support onboarding and induction activities for new team members.  

Coordinate business unit-wide communications, ensuring timely dissemination of information and alignment with wider firm messaging  

Cultural and Engagement Activities  

Lead the planning and execution of cultural and engagement activities, such as town halls, recognition programs, wellness initiatives, and volunteer events.  

Champion diversity, equity, and inclusion (DEI) initiatives, partnering with other support services and leadership to create impactful programs.