Pipeline - Agent: Cross Skill (Century City)

Company : Capitec

Job Description - Pipeline - Agent: Cross Skill (Century City)

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To assist on various Inbound and Outbound campaigns

To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.

To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

To maximise delivery of service in different areas

Market Capitec Bank products telephonically

Deliver excellent customer services to attract and retain clients.

Location: Century City

Experience

Min:

2-3 years inbound or outbound contact centre experience

Customer service and Telemarketing experience

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Min:

Call centre processes and procedures

Customer care and service protocol

Sales

Basic operational and product knowledge

Inbound and outbound campaigns

Skills

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Problem solving skills

Telephonic / Call skills

Attention to Detail

Selling Skills

Competencies

Earn and extend trust (Delivery Contributor)

Have courage, disagree and commit (Delivery Contributor)

Curious and continuously learns (Delivery Contributor)

Plan, deliver and raise the bar (Delivery Contributor)

Act, learn and adapt (Delivery Contributor)

Build one Capitec team (Delivery Contributor)

Conditions of Employment

Willing and able to work shifts, including weekends

Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Original job Pipeline - Agent: Cross Skill (Century City) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Pipeline - Agent: Cross Skill Jobs in South Africa

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip