Planner Global Grade 09 Readvertised

Key Outputs

• Planning, Scheduling, and monitoring job progress and work in progress (WIP) by using an appropriate planning system

• Planning cost elements on service jobs (Labour, Parts and Bought outs)

• Achievement of maximum productivity and profitability

• Apply warranty policies and procedures, including service warranty

• Issuing or job instructions to and dispatching of artisans (briefing)

• Initiation and control of Bought Out requests

• Follow up on parts, quotes and service reports

• Assist with achievement of Key Performance Indicators (KPI’s)

• Assist with effective control of cost centre expenses and Work-in-Progress

• Apply Warranty policies and procedures, including Warranty decisions and Service Warranty investigations.

• Resolve internal and external customer queries

Qualification, Experience and Competencies

• Trade certificate (Diesel or Heavy Earthmoving Mechanic) advantageous

• Minimum 3 years relevant experience.

• Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)

• SAP knowledge advantageous

• Good communication skills and customer relations,

• Must be a Team player and be willing to work overtime

• Problem Solving Skills and Technical Competence, Rule orientation and Mechanical Reasoning

• Verbal and written communication skills

• Understanding the service work order process, Attention to detail, Teamwork