A busy company in the property industry is seeking a full-time, on-site highly organised and detail-oriented Portfolio Coordinator to manage the invoicing, collection, and disbursement of rental income while ensuring accurate communication and reporting to property owners and tenants. The ideal candidate will demonstrate strong administrative and financial skills, maintain high customer satisfaction, and actively reduce late payments.
Responsibilities:
Load new rental agreements onto the management system, including properties, tenants, invoices, payment rules, leases, and mandates.
Process monthly tenant invoices accurately by the 25th of each month.
Reconcile unbilled tenant accounts by the 15th of the following month and conduct ad-hoc reconciliation as required.
Manage owner accounts, including payments, invoicing of commissions and inspection fees, and ad-hoc reconciliation.
Clear unreconciled payments daily, excluding new deals.
Communicate efficiently with landlords regarding tenant arrears and issue Letters of Demand or eviction notices where necessary.
Manage lease renewals and exit processes by the 15th of each month in line with the administrative calendar.
Process early terminations or late notices and update the system accordingly.
Notify tenants and landlords of body corporate communications and charge fines where applicable.
Save and manage all necessary account information, including sourcing City of Johannesburg (COJ) accounts.
Disburse deposit breakdowns within seven days of tenant departure (or 14 days if disputed), ensuring accounts are closed within three months.
Reconcile service provider accounts by the 19th of each month, resolving outstanding payments and communicating reasons for non-payment.
Ensure timely and clear communication to all parties regarding any changes or notices from the body corporate.